Cash Management Specialist I

Purpose/Objective

Responsible for broad array of cash management implementation, technical support, customer service and business support functions in conjunction with Commercial Lending, Retail Banking and Operations departments.

Key Accountabilities

• Maintain high level of knowledge of the bank’s cash management, domestic and international products and services.
• Provide support for Cash Management consultative sales functions in conjunction with Lenders, BBOs and Branch personnel and assist in ongoing relationship management activities.
• Aid in the creation and delivery of proposals and presentation materials.
• Ensure successful implementation and maintenance of cash management services in conjunction with business partners.
• Perform on-site and phone-based product installation and customer training.
• Work with customers and 3rd party providers to troubleshoot and resolve technical issues.
• Provide Cash Management product demonstrations and training.
• Coordinate underwriting, maintenance and exception processing for ACH and Remote Deposit limits, in conjunction with lending teams and support units.
• Coordinate and execute customer communications.
• Perform MIS reporting related to Cash Management financial performance and product activity.
• Cookordination and support projects related to product development, Bank integrations and conversions.

Education

Bachelor’s Degree or equivalent related work experience.

Experience

Minimum of 2 years of cash management sales/service experience.

Skills & Knowledge

• Strong customer service skills.
• Strong detail orientation.
• Ability to read, analyze and interpret complex documents.

Travel

Travel within the New England area is required.