Cash Management Operations Specialist

About the role

The Cash Management Operations Specialist plays a critical role in supporting the sales, operations and management functions of the Cash Management department. This position is responsible for ensuring the efficient setup, training, and ongoing support of all Cash Management Services. This role serves as a key liaison between the Cash Management teams, Business Lending, and ITS teams to ensure that all business client onboarding and maintenance processes are completed accurately, timely, and in compliance with internal policies and regulatory standards.

Responsibilities

• Act as a resource for complex issues and provide responses to concerns and requests, elevating to Commercial & Business Banking management or appropriate channel as needed.
• Assist Commercial & Business Banking team members with member requests including the onboarding process.
• Ability to support members in navigating Cash Management products inclusive of all on-line platforms.
• Serve as a point of contact to set up, perform maintenance, and provide service for business memberships, deposit accounts, and cash management products and services.
• Provide training and troubleshooting technical support to business members for commercial banking.
• Submit issues or questions to software providers and/or outside vendors.
• Participate in Commercial & Business Banking projects as needed, providing support through research, data analysis, and preparation of project deliverables, while collaborating with cross-functional teams to ensure timely completion and accurate execution.
• Aid with implementing and providing ongoing maintenance of deposit and cash management products and services such as account analysis, digital banking, remote deposit capture, positive pay, wires and ACH origination.
• Assist with the implementation and conversion of new software, including the testing of upgrades and releases.
• Maintain strong knowledge of business deposit accounts, transaction analysis, and cash management services with the ability to analyze business structure documents, bank statements, and other legal documentation for establishing banking services.
• Coordinate with internal departments to set up services and member notifications such as ACH Returns and Notifications of Change, as needed.
• Complete all documentation, and onboarding into various systems, for items such as service agreements and enrollment forms.
• Assist with relationship reviews, deposit and cash management suitability, risk rating, and audit duties.
• Update job-aids, and member help guides.
• Prepare written and oral reports and tracking as directed by management.
• Maintain all records to remain compliant with policies and procedures across cash management services.

Qualifications

• 3-5 years of related experience
• General and business knowledge equivalent to a high school diploma
• Accredited ACH Professional (AAP) certification preferred

Skills

• Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines
• Effective communication and active listening skills through all methods of interaction (e.g. in person, via phone, and in writing)
• Thorough knowledge of credit union products, services, policies, procedures and NACHA operating rules and regulations
• Strong knowledge of computer systems, including knowledge of systems as it applies to department usage
• Sophisticated computer and software skills, including Microsoft Office 365 applications
• Effective interpersonal skills with the ability to work collaboratively with others
• Ability to work accurately with close attention to detail
• Working knowledge of Microsoft Office products and PCs and applicable systems
• Decision making requires the ability to choose from options outlined in established procedures
• Technical knowledge of the credit union core system and other computer programs/software
• Strong analytical and problem-solving skills

Competencies

• Accountability and self-management
• Communication
• Effective knowledge
• Innovation and problem-solving
• Teamwork and leadership

Working conditions

• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Pay

The minimum salary for this position is $43,000.00+/yr. The actual salary may be higher based on factors such as experience, skills, education, and location.