Operations Specialist (Cash Management)

About the role

The Operations Specialist (Cash Management) is an entry to mid-level individual contributor within the Cash Management team, responsible for the accurate and timely processing of cash and/or position movements, including outgoing wire transfers, ACH, check disbursements, and position journals. This role works under close-to-moderate supervision, following established procedures and escalating exceptions to senior team members as needed. The ideal candidate is detail-oriented, eager to develop proficiency in disbursement policy and internal controls and committed to accuracy and compliance in a fast-paced operational environment.

Responsibilities

• Transaction Processing & LOA Review: Process domestic and international wire transfers, ACH transactions, check disbursements, and journal entries in accordance with Apex policy and within required processing windows; review and validate Letters of Authorizations (LOAs) for journals and disbursements under the guidance of senior team members.
• Exception Handling & Liaison: Identify transaction exceptions and escalate to management as appropriate; partner with the business, e.g., AML, Legal, and Risk teams to resolve payment exceptions within required timeframes, reducing the risk of payment failures and ensuring timely settlement; document all exception notes per established procedures.
• Policy Adherence: Follow Apex Cash Management SOPs and disbursement policy consistently across all transactions; seek guidance on non-standard situations and flag discrepancies or documentation gaps to senior team members.
• Quality Checks: Perform self-review of own work prior to submission; participate in team quality review processes as directed.
• Reporting & Daily Controls: Assist with the daily completion of supervisory checklist items, ensuring all required tasks, approvals, and signoffs are documented accurately and on time.
• Cross-team Communication & Client Requests: Respond to routine and ad hoc requests from clients and internal teams (Client Services, Compliance, Risk etc.) in a timely and professional manner; assess urgency, gather required information, and coordinate with appropriate teams to ensure accurate resolution within agreed service level agreements (SLAs), escalating complex matters as appropriate.

Requirements

Bachelor's degree in Finance, Business Administration, Economics, or a related field; or equivalent professional experience. Minimum 1 year of experience in financial services operations; Experience in cash management, wire processing, or disbursements preferred. Demonstrated ability to process routine cash movement transaction types accurately under supervision.

Qualifications

• Experience at a broker-dealer, clearing firm, or custodian.
• Familiarity with Apex Clearing systems or equivalent back-office platforms.
• SIE, Series 99, or equivalent operations credential is a plus.
• Proficiency in Excel and operational reporting tools.

Skills

• Operational Knowledge: Basic to intermediate understanding of wire transfer, ACH, and disbursement workflows; ability to process routine transaction types accurately with appropriate supervision.
• Attention to Detail: Consistent accuracy when reviewing financial instructions and supporting documentation; committed to getting it right the first time.
• Policy Adherence: Ability to follow cash operations policy and SOPs; recognizes when to escalate questions or exceptions to more experienced team members.
• Communication Skills: Professional written and verbal communication; able to document transaction decisions clearly and respond to routine internal inquiries.
• Team Contribution: Collaborative team member who supports overall team performance and actively seeks to learn from senior colleagues.
• Systems Proficiency: Able to navigate back-office and processing systems with appropriate ramp-up time and guidance.
• Time Management: Able to manage a daily task list against hard processing cutoffs with supervisor support and prioritization guidance.
• AI & Technology Adoption: Open to and actively engages with AI tools, such as Claude, to enhance productivity and accuracy; demonstrates a willingness to embrace emerging technology and apply it to improve day-to-day operational workflows.

Benefits

We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.