Cash Document Specialist I

About the Role

We are seeking a Cash Specialist I who enjoys collaborating with clients, industry partners, and internal teams to maximize outcomes for homeowners.

Responsibilities

• Receive, open, sort, review, and maintain incoming mail by type.
• Prepare and scan checks, miscellaneous documents, and Unclaimed Property claim letters to the relevant image repository and export data as required.
• Review, research, and respond to customer email inquiries regarding Unclaimed Property.
• Perform duties that aid in the processing of servicing documents and accounting, ensuring transactions are within compliance guidelines (e.g., data entry, reviewing documents, tracking, filing, and payment research).
• Partner with vendors and contractors to ensure files are processed accurately.
• Review audit findings with leadership to determine opportunities for process enhancements and/or procedural changes.
• All other duties as assigned.

Requirements

• 1+ year of data entry experience.
• Ability to utilize Microsoft Office applications—Excel and Outlook—or similar experience.
• Ability to manage time and priorities wisely.
• Ability to adapt to frequently changing processes and procedures.
• Ability to work in a high-volume and time-sensitive environment.
• Ability to work independently with minimal direction and effectively meet deadlines.
• Ability to work collaboratively with peers in a team environment to attain common goals.
• Ability to communicate effectively in writing, in person, and by telephone with all levels of the organization.
• Ability to maintain strict confidentiality.

Desired Qualifications

• 1+ year of experience in mortgage operations or payment processing preferred.

Benefits

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle, and learning benefits to support employee well-being and engagement.

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance.
• Time Off: Paid holidays, vacation, and sick leave.
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans.
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being.
• Employee Recognition: Programs that celebrate achievements and milestones.
• Lifestyle & Learning Perks: Discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports continued education and professional growth.

Pay

Compensation Range: $15.00 - $22.40 per hour. Actual compensation may vary within the range provided, depending on qualifications, skills, and experience.

Schedule

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.

About Us

LoanCare is a leading national provider of full-service subservicing and interim subservicing to the mortgage industry, offering its expertise and best practices in providing servicing solutions since 1991. Currently, LoanCare subservices over 1.8 million loans in 50 states. Our seasoned loan servicing team has senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration. Here, you’ll find a culture that helps you thrive, with resources and support to fuel your growth, flexibility to work remotely while staying connected through virtual engagement, and opportunities to make a real impact in an industry that touches millions of lives.