Cash Assurance Auditor - Grade 9 - $52,977.60 ~ $74,172.80 ~ $95,368.00

Basic Purpose Of Position

Audit and evaluate the accuracy and integrity of Authority cash related toll revenue and related cash handling/safeguarding processes and controls (this includes the verification of manual, cash related toll transactions).

Identify potential theft and fraudulent activity.

Conduct investigations of potential theft / fraudulent activity as assigned.

Description Of Task

• Audit and evaluate the accuracy of cash related revenue and the associated cash handling / safeguarding practices throughout the Authority.
• Use computer programs to produce daily revenue and traffic reports of total collections, audited by tour of duty.
• Run reports of erroneous transactions and generate other statistical and auditing reports.
• Generate manual, cash related revenue reports.
• Review and recommend adjustments to identified / observed Toll Collector transaction errors using Digital Video Audit System (DVAS) and error logs.
• Analyze and confirm motorist short change audit reports and communicate recommendation to approve (and/or indicate any issues observed).
• Audit and test DRPA’s toll revenue system.
• Ensure video surveillance is working properly throughout the day.
• Report equipment and system software problems to Supervisor, Cash Assurance, toll system equipment maintenance supervisor, and appropriate Bridge Operations’ management.
• Identify revenue system discrepancies and report suspicious activity to Supervisor, Cash Assurance.
• Analyze and make determinations related to reimbursable shortages, system traffic, revenue and overages and shortages, and prepare documentation necessary to collect reimbursable shortages in a timely fashion to comply with Authority internal procedures and the current union contract.
• Review and verify toll revenue bag counts via Teller Video Surveillance System for quality control and potential Toll Collector shortage investigation.
• Access and generate required data / records / reports necessary to complete assigned responsibilities.
• Must be proficient in navigating associated systems and software.
• Assist Supervisor with records management of Cash Assurance documents and adherence to applicable OIG recordkeeping / records management policy.
• Assist Supervisor in coordinating activities and communicate with external third-party service provider (i.e., Cash Toll Transportation and Processing Services) and manage compliance with applicable contract terms.
• Demonstrate ability to effectively handle confidential information.
• Assists in maintaining a safe and secure work environment by participating in required training, recognizing and reporting hazards and suspicious activity, and using all required personal protective equipment.
• Perform other cash related assurance activities, such as performing random cash related revenue counting pre-audits to assess revenue accuracy, control and integrity (i.e., Bridge toll operations, PATCO Money Room, Authority petty cash funds, etc.) as determined and assigned by the Supervisor, Cash Assurance and / or the Inspector General (or their designee).
• These counts may be unannounced.
• Perform other OIG duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The Authority will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.

Core Value Competencies

• Safety: We promote safety in all we do. Our commitment to the safety of our customers and employees is paramount.
• Integrity: We are committed to the highest level of ethical conduct, personally and corporately. We accomplish this by being open and honest, and by meeting our commitments to each other, our customers and our region.
• Customer Service: We deliver the best, highest quality service to our customers because they are our primary concern. We provide quality service by focusing on both internal and external customers.
• Quality: We value and recognize quality performance and strive for the highest quality in all we do. We accomplish this by monitoring our work, systems and processes and taking action to ensure that they meet or exceed standards.
• Teamwork: We work as a team. We encourage our employees to develop and contribute their talents cooperatively. When one of us succeeds, we all succeed.
• Communication: We encourage communication in and between all parts of our Authority because we believe the free exchange of information is vital to unity, effectiveness and service among our employees, and to our customers and the region we serve. We are committed to delivering clear, effective communications and taking responsibility for understanding others.
• Innovation: We are leaders in finding new approaches and encouraging new ideas. We welcome the exchange of new ideas to improve the Authority. We foster and initiate new ideas, methods and solutions to support the mission and objectives of the Authority.
• Dependability & Accountability: We can be relied upon to do the work that's required every time. We are consistently at work and on time, ensuring that work responsibilities are covered and expected results are achieved.
• Self-Development: We take steps to ensure continued learning and professional growth.
• Problem-Solving: We accurately assess problems and effectively and efficiently arrive at excellent solutions.

Education/Training/Experience

• Required:
• High school diploma or general education degree (GED).
• Previous Cash Assurance Group (formerly Revenue Audit) experience, OR at least 3 years of experience as a Toll Collector / Revenue Operations Assessor (or combination of both), OR 3 years’ experience involving cash/fare handling and/or monitoring of same (i.e., toll or fare collection or oversight, vault room operations, banking / bank teller, etc.).
• Strong analytical skills and attention to detail.
• Proficiency in spreadsheet software, such as Excel and report generators.
• Experience with navigating computer programs / software including, but not limited to, setting parameters to run reports and queries, uploading files, and utilizing available data to investigate discrepancies.
• Desired:
• Bachelor’s degree in accounting or business (or related area).
• At least 1 year experience as a Toll Plaza Supervisor.
• Experience in auditing / monitoring tolling operations.
• Knowledge of DRPA toll schedule.
• Knowledge of vehicle identification and toll classification.
• Experience in accounting and auditing procedures.
• Experience with various DRPA revenue generating channels, and associated processes and systems / software (ex. SATS, DVAS, and GENETEC).
• Strong verbal and written communication skills.