Cash Application and Collection Specialist

Compensation range $23–$27 per hour based on experience.

Responsibilities

• Provide all aspects of administrative support to ensure cash received is posted accurately and timely.
• Enter daily payments (ACH, wire transfers, credit card) into IFS/IREC by date of deposit; serve as backup for Accounts Receivable Specialists.
• Process system write-offs and customer unapplied cash offsets.
• Complete daily collection activities according to predefined account prioritization.
• Contact delinquent customers via email or phone to resolve and secure payment of past-due invoices.
• Escalate delinquent accounts to VP of Working Capital Management or Operations as required.
• Partner with Operations to eliminate collection bottlenecks and improve the customer payment cycle.
• Respond to customer inquiries regarding open invoices or account reconciliations.
• Support process and technology improvement initiatives as directed by management.
• Resolve unidentified payments and other payment-related issues that have been assigned.
• Support collection performance, AR aging reporting, and escalation meetings with Operations.
• Achieve past-due AR percentage and cash collection goals.
• Create reports using IFS and/or Excel.
• Reconcile credits in the ERP system.
• Assist in maintaining a clean accounts receivable aging.
• Perform additional duties as assigned by the VP of Working Capital Management.

Requirements

• 5+ years of cash application and accounts receivable experience.
• Functional knowledge of the accounts receivable and cash application process.
• Excellent negotiation and problem-solving skills.
• Detail-oriented with strong reconciliation and analytical skills.
• Ability to handle a fast-paced, multi-task environment and adhere to tight deadlines.
• Highly professional and ethical with flexibility to undertake new tasks as the department evolves.
• Proficiency in MS Office products (Excel, Word, MS Outlook) and ERP systems; ability to learn new software.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Life and disability insurance.