Cash Application Analyst

WHY DO WE NEED YOU? The Cash Application Analyst participates in the cash application function for business units (BU) who are customers of the Shared Service Team (SST) and governed by a Master Services Agreement (MSA) and Statement of Work (SOW). The primary responsibility of this position is to ensure the Provider is processing cash receipts timely and accurately to customer accounts and being the primary point person and subject matter expert (SME) for deduction management, including liaison with Provider and businesses. Additionally, this position will ensure the Provider is processing adjustments (offsets, write-offs, etc) to customer accounts as instructed and approved by the business for all business units in North America. BUSINESS SUPPORT Support Provider to facilitate timely and accurate daily processing of cash receipts (checks, ACH payments, wires, credit cards, intergroup payments, misc. cash, etc.) as set forth in the Critical Service Levels (CSLs) and applying the payments to the customer accounts reported in the accts receivable sub-ledger or as otherwise instructed within one Business DayAct as the point person and SME for deduction management, including liaison with Provider and businesses to ensure that deductions are itemized, controlled, reported on and resolved in a timely mannerSupport Provider in managing exception and questions on daily processing of cash receipts (checks, ACH payments, wires, credit cards, intergroup payments, misc. cash, etc) as set forth in the SOW’s. Support Provider in applying cash receipts or customer payments to the correct customer account within three (3) Business Days during the monthSupport Provider in resolving and correcting any receipts that an autocash routine could not apply automatically to the customer’s accountSupport Provider in researching and resolving Non-Sufficient Funds (NSF) checks including rejected electronic and credit card payments PERFORMANCE MANAGEMENT SUPPORT Monitor and review with Provider unapplied cash receipts in order to maintain accuracy of A/R balances. Work with Provider to ensure the Provider takes necessary actions to post all unapplied cash with the assistance of CM team who is responsible for researching and resolving with their customers any unapplied cash identified by the incumbentMonitor and review write-offs and adjustments are processed as requested and approvedReview Provider Reporting on daily balancing of cash receipts posted and un-posted and reconciling cash balance to the A/R Sub-Ledger and Treasury workstation, as well as tracking unposted cash on daily basis, to ensure accuracy and completionManage, track and control return checks and credit card charge backs. Research and resolve Non-Sufficient Funds (NSF) checks including rejected electronic and credit card payments. Ensure information is shared with Provider to process such transactions. Ensure Provider has recorded and processed return checks and credit card charge backs to the customer’s accountMonitor customer service help desk ticketing system and open tickets. Track and follow tickets to ensure that open tickets are responded to timelySupport the SGNA Cash Application Process Owner with controlling the distribution of monthly Service Metrics generated by the Provider. COMPLIANCE, INTERNAL CONTROLS AND SPECIAL PROJECTS Monitor Provider’s compliance with all pertinent ICRF controls and assist Provider as necessary with action plans to resolve deficienciesAssist the Cash Application Process Owner and SST with updating established procedures and developing new procedures from time to time.Periodically assist in specific customer projects IS THIS JOB FOR YOU? Associate's or bachelor’s degree (technical or business related) preferred3+ years applicable work experience with cash applications or accounts receivable is requiredCustomer account reconciliation experience is requiredPrior experience servicing internal customers in a service organization is a plusExcellent customer service skillsExperience with integrated ERP and Microsoft Excel is requiredExperience with other Microsoft Office tools is preferredAbility to influence others without having direct authorityAbility to hold a collaborative partnership with outsource Front Office and Tower LeadsAbility to assist Cash Application Supervisor or Manager in coaching outsourced team, working across company, geography, time zone, and cultureAdvanced experienced in providing technical direction to the Provider on matters related to execution of processes, projects and requests specific to the function a Little More About Us At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home. LEGAL STATEMENT Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans. Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com. Benefits In Joining Us Saint-Gobain is committed to helping you and your family be well in all aspects of your life. Be Well. Be You brings together inclusive programs and meaningful resources to support all aspects of your physical, emotional, financial, and social well-being. Employees have the flexibility to choose the benefits that best fit their individual needs. Health and Well-being – Supporting your wellbeing, to thrive in life and work. Medical, Prescription Drug, Vision, and Dental Insurance Healthcare Saving Account and Flexible Spending Account options LiveWell Wellness Program Employee Assistance Program (EAP) Paid Time Off and Paid Parental Leave Retirement and Protection - Helping to make the future life you want a reality. 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan Company-provided Life Insurance, AD&D, Short-Term Disability Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and Accident Insurance Additional Benefits – Helping shape the experience and impact you want Commuter Benefits Group Legal Identity Theft Protection Auto and Home Insurance Pet Insurance and Discounts Back-up Child and Elder Care PerkSpot Employee Discount Program Volunteer Day