Cash and Trade Processing Representative 2

This position is within the Public Sector Lockbox business, a multi-shift, 363 days-per-year operational unit that provides services to government clients to assist them in managing receivables and sensitive documents. The core function in Getzville is Data Entry.

Responsibilities

• Meet or exceed quality and productivity standards in all data entry functions, including auditing
• Demonstrate high focus and attention to detail to ensure strong quality and minimize rework
• Adapt readily and positively to changes in deadlines and daily work assignments
• Escalate observed issues timely and appropriately
• Proactively identify opportunities for process improvements to increase productivity and efficiency
• Collaborate professionally with team members, peers, and managers across shifts to meet client timelines and quality requirements
• Assist with staff education as needed
• Operate within a highly regulated, high-security environment; adhere to all departmental and corporate policies, dress code, client requirements, and compliance guidelines
• Accept feedback constructively
• Actively engage in cross-site, cross-shift committees and initiatives
• Contribute to a positive team environment and culture
• Embrace change and support business directives
• Treat everyone with dignity and respect
• Adhere to Citi Values and Code of Conduct
• Perform other duties to support the business as needed
• Provide transactional processing support for respective products
• Perform data entry and auditing of client products
• Participate in compliance-related activities and control procedures
• Perform multiple transactions of moderate complexity to achieve operating efficiency and high productivity
• Provide backup coverage for team members and assist as needed
• Adhere to all departmental guidelines and policies

Requirements

• Demonstrated history of strong interpersonal skills and positive peer engagement in a diverse environment
• Ability to work in a fast-paced, team-oriented operation with strict deadlines and service levels
• Flexible and adaptable, able to multi-task and prioritize in a high-paced processing environment
• Demonstrated history of working well within a team environment, requiring respectful communication and teamwork
• Excellent attention to detail, targeting straight-through processing
• General PC proficiency, including MS Office and Lockbox Applications
• Public Sector Lockbox operations experience preferred
• Excellent written and verbal communication skills
• Self-motivated with strong time management skills
• Highly motivated and execution-driven
• Able to work a flexible schedule, including weekends, holidays, and additional hours as required
• Prior Lockbox, payment processing, banking, or operations experience preferred
• Strong data entry skills
• Manual dexterity required, as all tasks are repetitive
• U.S. Citizenship or Permanent Residency (green card) required
• Must be able to speak, write, and understand English
• Must pass an extensive background check including criminal, credit, and drug screening (renewed every 5 years)
• High School diploma or GED required
• Must successfully complete the Background and Treasury File process
• Must meet data entry productivity and quality goals
• Strong organizational skills
• Ability to work independently while also being a team member
• Ability to respond under pressure and multi-task
• Ability to work overtime and flexible work hours based on business needs
• Excellent attendance required
• Schedule must include one weekend night

Skills

• Verbal and written communication skills
• Computer/Technical literacy
• Flexibility and adaptability
• Multicultural sensitivity and awareness
• Teamwork and interpersonal abilities
• Problem-solving and reasoning
• Leadership skills
• Strong work ethic and motivation
• Positive attitude and energy
• Professionalism
• Self-confidence and self-motivation
• Willingness to learn

Pay

$37,440.00 - $44,320.00 annually. In addition to salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages, including vacation, sick leave, and holidays

Schedule

• Full time
• Multi-shift, 363 days per year (including weekends and holidays)
• Must include one weekend night
• Overtime and flexible hours as required by business needs