Casework Support Specialist - Bilingual (English/Spanish)

About the role

Bethany Christian Services is a non-profit organization working across 29 states to support children, families, and refugees. The organization is guided by its Christian mission and core values, emphasizing faith, justice, excellence, and long-term commitment.

Responsibilities

• Assist Case Managers with essential paperwork and documentation for immigration documents and background screenings;
• Provide case management services, including social work, counseling, and treatment of clients, and coordinate community referrals;
• Assist Case Managers with youth and sponsor assessments;
• Maintain client contact for case follow-up or intervention, as requested;
• Accompany youth to immigration hearings or procedures, as requested;
• Schedule and attend medical, dental, and legal appointments, as needed;
• Collaborate with direct supervisor to schedule and prioritize work duties;
• Attend training as required by supervisor;
• Input case notes and documentation within the UC Portal in a timely manner based on guidelines and procedures set forth;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Perform other duties as assigned.

Requirements

• Associate’s level degree in Social Work, Human Services, or related field from an accredited college;
• Bilingual: English and Spanish with demonstrated proficiency both verbally and written;
• Excellent verbal and written communication skills;
• Ability to apply principles of logic and critical thinking with problem-solving;
• Excellent customer service skills;
• Reliability with time-sensitive deadlines and tasks;
• High level of confidentiality;
• Ability to work under pressure and adapt to change;
• Pass required medical examinations and have the physical ability to fulfill essential job functions, including physical restraints of a resident;
• Successfully pass an annual TB test and document preference to receive or decline Hepatitis immunization;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Valid driver’s license with at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Prove integrity and good moral character to provide appropriate care;
• Possess relevant experience and/or qualifications to work with these clients and clients with special needs;
• Be properly trained and licensed, as necessary;
• Show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route: TDap or Tdap: Complete primary vaccination series. If primary vaccination series completed in childhood, one Tdap dose in adulthood.

Qualifications

• Experience in a team environment with other professionals who share similar values;
• Professional development and career growth opportunities;
• Comprehensive health insurance (medical, dental, and vision) and retirement plan with employer match eligibility;
• Time off benefits including 11 paid holidays, PTO Your Way, paid parental leave, separate sick and paid absence banks;
• Education reimbursement for those that qualify;
• Employee assistance and wellness program;
• Employer-paid long-term disability and group term life insurance.