Casework Supervisor

Program Description

The Casework Supervisor provides professional and administrative guidance to a small unit of up to 4 case planners in providing comprehensive casework and building partnerships with each family of the children in the care of Little Flower.

Principal Responsibilities

• Supervises a unit at a maximum of 4 case planners and conducts individual and group conferences with casework staff to complete assignments and to guide, train, and develop casework skills.
• Evaluates staff performance, reviews case records, and maintains appropriate records and controls.
• Conduct structured supervision consistently around both issues of compliance and permanency timelines to give workers feedback, provide motivation, insight, and constructive criticism.
• Ability to step into difficult or hostile situations, model behaviors to handle difficult situations, and provide mediation.
• Resolves workers’ concerns and assist struggling workers by creating corrective action plans or other developmental plans when necessary for changes to occur.
• Provide overall structure and organization to unit to develop the skill set of staff, so they can create positive solutions for families.
• Act as an effective and professional liaison between all internal staff and external organizations.
• Ensure coordination of all specialists’ contacts into the case plan and foster good teamwork among case planners and specialists of other staff with whom they share a case.
• In absence of a caseworker, supervisor is ultimately responsible for covering the caseload until a replacement is identified. May be required to cover for another casework supervisor in the event of their absence.
• Ensure compliance with all rules and regulations of the agency, and as well as those of all local, state, federal, and other governing bodies.
• Maintain a time oriented, deadline focused approach to documentation for your unit, including progress notes, psychosocials, and FASP’s.
• Aides staff to locate and engage extended support networks for families served by unit.
• Create a clear set of job expectations for all staff within the unit and hold staff accountable for those expectations through weekly supervision of each staff member.

Qualifications

• Thorough knowledge of the principles, practices, and techniques and of their application within the assigned program.
• Good knowledge of applicable to the oversight agency’s rules and regulations relating to the program.
• Good knowledge of Little Flower’s rules, regulations, and procedures relating to the program.
• Ability to plan, assign, and supervise the activities of a casework unit in a manner conducive to full performance and high morale.
• Ability to analyze and evaluate case records and to assist subordinates to reach sound decisions based on pertinent regulations and information.
• Ability to prepare clear, accurate, and comprehensive reports of unit activities.

Minimum Requirements

• Graduation from an accredited university with a Master's Degree in Social Work (or related field) and four years of professional experience in the program to which employee will be assigned.