Casework Aide - Community Services Division (Temporary)

About This Position

The City of Phoenix Human Services Department (HSD) enhances the health, wellness, and quality of life for Phoenix residents by providing a comprehensive array of services to help people meet emergency, short-and long-term needs; and to help every individual reach their highest level of self-sufficiency. The Community Services and Initiatives Division of HSD provides holistic and coordinated services to low-income, vulnerable, and senior residents of Phoenix through a qualified and dedicated workforce. The Community Services and Initiatives Division offers a variety of social services to low-income households experiencing crisis. Services are provided through three family services centers. Each center provides a broad range of assistance with urgent needs as well as short and long-term case management services.

Responsibilities

• Interviews clients
• Conducts assessments to determine eligibility for federally funded programs
• Identifies necessary assistance and makes referrals to appropriate service agencies
• Conducts follow-ups with clients to ensure continued support
• Engages in frequent community-based outreach
• Assists clients with comprehensive benefit navigation and access

Requirements

• Wide-range knowledge of social services programs, networking, and information and referral resources
• Advanced proficiency in Microsoft Office functions in Word, Excel, and Outlook
• Ability to work in a fast-paced environment with multiple deadlines
• Ability to provide exceptional customer service to a diverse and vulnerable population
• Strong communication and motivational skills

Qualifications

• One year of experience working in a social service environment
• Some college level course work in social work, sociology, social services, or a related field
• Other combinations of experience and education that meet the minimum requirements may be substituted
• Employees in this classification who are skilled in a second language may be called upon to utilize that skill in the routine performance of their duties
• Experience providing quality customer service to the public by telephone, email, or in person
• Experience determining eligibility for social services within a federally funded program
• Experience maintaining confidential client, case, or other records or files
• Experience working with culturally and economically diverse families and individuals
• Experience providing social service information and referrals
• Experience working in a collaborative team environment
• Experience documenting in a database system

Benefits

• A comprehensive benefits package is offered which includes:
• Traditional pension with employer and employee contributions
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

Pay

Pay Range: $18.97 - $28.04 per hour.
Hiring Range: $18.97- $25.43 per hour.
Pay Range Explanation: Pay range is the entire compensation range for the position classification.
Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.