Caseworker I - Community Services Division (Temporary)

About This Position

The City of Phoenix Human Services Department (HSD) enhances the health, wellness, and quality of life for Phoenix residents by providing a comprehensive range of services to help people meet emergencies and reach their highest level of self-sufficiency. HSD offers a wide variety of programs for children, adults, and families at numerous locations throughout the city.

Responsibilities

• Interview clients, conduct assessments to determine eligibility for federally funded programs, identify necessary assistance, and make referrals to appropriate service agencies.
• Engage in frequent community-based outreach, requiring regular mobility to events and partner sites, while assisting clients with comprehensive benefit navigation and access.
• Work with diverse low-income groups, other agencies, anti-poverty workers, and the general public.
• Respond to emergencies and engage with the public to promote and deliver departmental resources - at times outdoors and in various weather conditions.
• Support community events and promote causes that align with diverse groups.

Requirements

• Two years of experience in a social service programs.
• Aceociate's degree in social work, sociology, social services, or a related field.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• Skill in a second language may be called upon to utilize that skill in the routine performance of their duties.
• Working irregular hours, weekends, and evenings.

Qualifications

• Basic computer proficiency using Microsoft Office.
• Two years of experience with the following: Collaborating with community agencies, providing crisis intervention services within a case management setting, providing social service information and referrals/resources, developing case plans in a case management setting, completing case note documentation, providing customer service to a diverse population, determining eligibility for social services within a federally funded program.

Benefits

• Comprehensive benefits package including traditional pension with employer and employee contributions, 401(a) and 457 plans with employer contributions, choice of generous medical HMO, PPO, or HSA/HDHP plans, medical enrollment including a monthly $150 City contribution to a Post-Employment Health Plan, wellness incentive of up to $720 annually, dental, vision, and life insurance options, employer paid long-term disability, free Bus/light rail pass, tuition reimbursement program up to $6,500 per year, paid time off including 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days, paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period, and federal student loan forgiveness offered through Savi.