Case Worker/Support and Intervention Specialist

Position Summary

The Support & Intervention Specialist is responsible for assessing scholar needs, determining eligibility for intervention services, and delivering targeted, high-impact support that enables scholars to overcome barriers and succeed in training and beyond.

Position Responsibilities

• Scholar Assessment & Intervention Qualification
• Conduct comprehensive assessments of scholars’ current situations, including life stability, barriers, risk indicators, and readiness factors.
• Determine eligibility for intervention services using defined criteria and professional judgment.
• Identify early warning signs that may impact scholar success and escalate as needed.
• Document assessments and maintain accurate, up-to-date scholar records within internal systems.
• • Design and implement individualized intervention plans tailored to each scholar’s needs.
  • Determine and deploy appropriate immediate intervention services (e.g., crisis support, resource allocation, referrals).
  • Monitor progress and adjust intervention strategies based on outcomes and evolving scholar circumstances.
  • Ensure interventions are timely, practical, and aligned with training and employment goals.
  • Counseling & Scholar Support
  • Provide ongoing counseling and guidance to scholars navigating personal, academic, and professional challenges.
  • Support scholars in building resilience, accountability, and self-sufficiency.
  • Deliver crisis-informed, trauma-aware support when necessary.
  • Maintain consistent, high-touch engagement with scholars to ensure continuity of care.
  • Cross-Team Mentorship & Support Alignment
  • Mentor and support scholar-facing teams by providing guidance on complex cases and intervention strategies.
  • Collaborate with partners, program staff, and leadership to ensure a unified approach to scholar success.
  • Share insights, trends, and best practices to improve overall service delivery and scholar outcomes.
  • Act as a subject-matter resource for intervention strategies and case management practices.
  • Community Resource Coordination & Referrals
  • Build and maintain relationships with Partner teams.
  • Translate community resources into actionable, accessible support pathways for scholars.
  • Provide recommendations for referrals based on scholar needs and eligibility.
  • Ensure referral processes are seamless, tracked, and result in meaningful outcomes for scholars.
  • Data Tracking, Outcomes & Continuous Improvement
  • Track intervention outcomes, scholar progress, and service effectiveness.
  • Analyze data to identify trends, recurring barriers, and opportunities for improvement.
  • Contribute to the development of standardized intervention protocols and best practices.
  • Maintain compliance with organizational policies, reporting requirements, and data integrity standards.