Case Study Proctor Lead - 6384135
About the role
The Proctor Lead provides operational leadership and oversight of the proctoring function across all geographies. In this role, you will be the primary steward for the proctoring process, ensuring consistent protocol adherence, high-quality session delivery, and the effective utilization of proctor capacity. You will work closely with cross-functional partners—including Schedulers, Site Leads, and Program Management—to meet volume targets, performance KPIs, and critical escalation requirements while driving continuous process improvement.
Responsibilities
- Team Coordination: Lead and coordinate day-to-day activities for all Proctors supporting the case studies.
- Resource Management: Align staffing levels, shift patterns, and resource assignments with both forecasted and actual collection demand.
- Operational Readiness: Conduct rigorous readiness checks to ensure proctor teams are fully trained, compliant, and prepared for planned and ad hoc work.
- Performance Tracking: Monitor and report on key proctor-related KPIs, such as collection completion rates and utilization.
- Escalation Management: Review issues raised by Proctors and coordinate timely resolution or escalation of operational, technical, or protocol-related problems.
- Process Improvement: Collaborate with Trainers and Quality teams to embed lessons learned and protocol updates into standard proctor practices.
- Mentorship & Coaching: Provide structured feedback, coaching, and performance input for Proctors in alignment with the program’s performance management model.
- Device Troubleshooting and Support: Ensure seamless case study by providing immediate technical and troubleshooting support for all device and facility-related issues.
Requirements
- Minimum 2 years of work experience
- Protocol Expertise: Deep, technical knowledge of all study protocols.
- Operations Management: Proficiency in workflow management and staffing coordination.
- Quality Control: Experience in quality assurance and audit review.
- Analytical Problem Solving: Expertise in escalation handling and root-cause analysis.
- Data Literacy: Ability to track and report on operational KPIs.
- Leadership: Proven ability to coach, motivate teams, and resolve conflicts.
- Communication: Strong verbal and written communication skills for interfacing with cross-functional leads.
- Agile Decision-Making: Ability to make sound decisions in fast-moving, high-pressure environments.
- Talent Development: A passion for mentoring and upskilling new team members.
Qualifications
- Deep, technical knowledge of all study protocols.
- Proficiency in workflow management and staffing coordination.
- Experience in quality assurance and audit review.
- Expertise in escalation handling and root-cause analysis.
- Ability to track and report on operational KPIs.
- Proven ability to coach, motivate teams, and resolve conflicts.
- Strong verbal and written communication skills for interfacing with cross-functional leads.
- Ability to make sound decisions in fast-moving, high-pressure environments.
- A passion for mentoring and upskilling new team members.
Skills
- Protocol Expertise
- Operations Management
- Quality Control
- Analytical Problem Solving
- Data Literacy
- Leadership
- Communication
- Agile Decision-Making
- Talent Development
Benefits
- Market competitive suite of benefits including medical, dental, vision, and long-term disability coverage.
- A 401(k) plan.
- Paid time off.
Pay
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
Schedule
This role is 100% onsite at our client's office in San Francisco.
Requesting an Accommodation
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