Lead Case Worker

BASIC PURPOSE

The purpose of the Lead Case Worker position is to support the Director of Supportive Programs in the day-to-day operation of supportive service programs by providing leadership, coordination, and quality assurance for case management services while maintaining a reduced caseload.

Essential Duties And Responsibilities

• Provide day-to-day operational support to the Director of Supportive Programs
• Serve as a lead resource and subject-matter support for Case Workers
• Aid with case assignment, workflow coordination, and service prioritization
• Provide guidance, coaching, and technical assistance to Case Workers
• Carry a reduced caseload and provide direct case management services as assigned
• Ensure consistent application of trauma-informed care, harm reduction, housing first, and person-centered practices
• Support intake, assessment, and eligibility determinations across supportive service programs
• Aid with coordination of housing navigation, tenancy support, care management, and habilitation services
• Participate in and help facilitate case conferencing and multidisciplinary team meetings
• Maintain monitoring of documentation, data entry, and compliance with program requirements
• Aid with reporting, data quality review, and audit preparation
• Support onboarding and training of new Case Workers
• Liaise with internal departments and external partners as assigned
• Identify service gaps, workflow challenges, and improvement opportunities and elevate them to leadership
• Participate in program, agency, and required trainings
• Maintain confidentiality and ethical standards at all times

Knowledge, Skills, Abilities And Other Qualifications

• Minimum five (5) years of experience in case management, housing services, healthcare coordination, or related field preferred
• Minimum (2) years of management/ supervisory experience
• Ability to speak and write the English language at a high and professional level
• Demonstrated leadership, mentoring, and problem-solving skills
• High degree of confidentiality and professionalism
• Able to endorse and promote The Salvation Army’s mission
• Experience supporting or leading teams strongly preferred
• Computer literate in a Windows environment (Microsoft Office, Excel, Access, and Outlook preferred)
• Strong written and verbal communication skills
• Excellent organizational, time management, and documentation skills

CERTIFICATES, LICENSES, REGISTRATIONS

• Bachelor's degree in Social Work, Human Services, Business Administration, Healthcare Administration, or related field preferred, or equivalent experience
• Must possess a valid California Class C Driver License and ability to drive a Salvation Army vehicle
• Must be 21 years or older
• Complete The Salvation Army vehicle course training

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
• Ability to grasp, push, and/or pull objects
• Ability to reach overhead
• Ability to operate telephone
• Ability to lift up to 25–40 lbs.
• Ability to operate a computer
• Ability to process written, visual, and/or verbal information
• Ability to operate basic office equipment and tools including PC, fax machine, telephone, calculator, copier, and printer