Case Managers

About the role

The Jewish Board’s Youth and Family Residential Division supports domestic violence survivors and their family members. Staff provide trauma-focused services to help residents heal from past abuses, find meaning and fulfillment, and develop a safe environment for themselves and their children.

Responsibilities

• Carries a caseload of residents and provides services within the scope of program regulations and agency mission.
• Completes client assessments, including intake assessments, overall client assessments, and risk assessments.
• Evaluates and assesses clients' functioning and supports them in meeting individual goals.
• Advocates on behalf of residents with other services providers and links them to community-based treatment.
• Interprets and explains program/agency policies and procedures to residents.
• Develops and implements safety plans, provides individual and family counseling, and makes referrals for medical, mental health, and substance abuse services.
• Coordinates services with other providers and runs groups under supervision.
• Attends weekly case conferences, participates in audit preparation, and may run special and holiday events.
• Documents all resident interactions, including progress notes, service plans, periodic assessments, and psychosocial evaluations.
• Facilitates monthly roommate meetings when appropriate.
• Participates in intake, assessment, discharge, and follow-up conferences.
• Attends regular staff meetings and trainings.
• Makes occasional travel to offsite meetings and trainings.
• Engages in physical activities with residents and performs data entry as needed.

Core Competencies

• Excellent resident engagement skills
• Strong verbal and written communication skills
• Attention to detail
• Ability to work independently and as part of a team

Qualifications

• Bachelor's degree in Social Work (BSW) or related field
• A minimum of one year experience working with domestic violence survivors
• A minimum of one year of relevant experience working with similar populations
• Bilingual-Spanish preference
• Willingness to work with families affected by domestic violence, many with experiences of mental illness and substance use
• Compassion and respect for vulnerable individuals
• Patience and understanding for the slow process of stabilization and recovery
• Familiarity with working in a Windows environment
• Ability and willingness to learn new systems and application software

Benefits

• Generous paid time off in addition to paid agency holidays and 15 sick days
• Affordable and high-quality medical/dental/vision plans
• Tuition assistance and educational loan forgiveness
• Free continuing education opportunities
• 403(b) retirement benefits and a pension
• Flexible spending accounts for health and transportation
• 24/7 Accessible Employee Assistance Program
• Life and disability insurance