Case Manager - YouthBuild DOL

About the Role

The YouthBuild Case Manager serves as a bridge between school, home, and community to ensure students and families have the academic, social-emotional, and community supports necessary to thrive. This position combines individualized student coaching, family engagement, resiliency instruction, case management, and community partnership development to remove barriers to learning and promote student success, persistence, and graduation.

Responsibilities

• Utilizes resources from IntelliSpark to assess students and determine pre- and post-assessment scores among the six domains of resiliency.
• In collaboration with the Associate Vice President of Strategic Innovation, implements the curriculum for identified Transformational Micro-Credentials, supporting:
  • Confidence in the capacity to work productively with different individuals and groups toward a common goal
  • Self-awareness and the capacity to bounce back in the face of stress, challenge, and adversity
  • Self-efficacy and the capacity to identify needs and respond proactively
• Administers the TABE screening assessment to monitor student academic growth.
• Develops, implements, and regularly updates Individual Service Strategies (ISS) and Success Plans aligned with participants' educational, career, leadership, and personal goals. Monitors participant progress and adjusts support plans based on changing needs.
• Serves as the primary point of contact for participants and their families. Builds trusting relationships that encourage persistence, accountability, and personal growth.
• Coordinates comprehensive supportive services to remove barriers to participation, including referrals for housing, transportation, childcare, healthcare, mental health, employment, and other community resources.
• Maintains regular communication with participants, families, instructors, and community partners regarding participant progress and support needs.
• Empowers participants and families to access available community resources and become active partners in the participant's success.
• Provides individual coaching focused on resiliency, goal setting, motivation, self-awareness, problem-solving, and career readiness.
• Supports participants in developing self-efficacy, emotional regulation, communication, and life skills necessary for academic, workplace, and personal success.
• Monitors attendance, engagement, persistence, and overall program participation while implementing interventions as needed.

Administrative Responsibilities

• Communicates with teachers in a timely manner regarding student’s health issues or any special family needs.
• Maintains confidentiality of family and student issues.
• Assists in the development of resources of community/health services available to the families.
• Ensures that parents are receiving information that will assist them with discipline, testing, and achievement issues.
• Empowers and encourages families to make use of all identified resources.
• Prepares reports and documentation as required.
• Reports case notes into the Government Performance Reporting System (GMPS) and uses the WIPS system.
• Participates in multidisciplinary student support meetings.

Performance Outcomes

• Increased student engagement and attendance.
• Increased family participation and school involvement.
• Improved student resiliency and social-emotional competencies.
• Increased utilization of community resources.
• Improved student persistence, graduation, and postsecondary readiness.
• Accurate and timely documentation of student interventions and family supports.
• Positive relationships with students, families, staff, and community partners.

Requirements

• Must have a passion for improving educational opportunities for urban students and for building a strong, mission-driven organization.
• Commitment to continued personal and professional growth, and to the company’s mission, vision, and growth.
• Knowledgeable of community resources including government, health, and other community agencies.
• Demonstrated record of success.
• Passion for improving social and educational opportunities for urban students.
• Excellent communication, interpersonal skills, and presentation skills.
• Ability to work effectively and efficiently with minimum supervision.
• Passion for working with, and teaching, youth of various social, educational, and economic backgrounds and levels.
• Willingness to go “above and beyond” to support students in achieving academic goals.
• Proficiency in the use of technology.

Qualifications

Education Preferred:

• High school diploma or equivalent.
• Bachelor’s degree is welcomed, but not mandatory.

Experience preferred:

• 1–2 years’ experience working in a childcare program and/or agency supporting families.

Working Conditions

This job is performed in a generally clean and healthy environment. May work with challenging students at times.

Physical Requirements

The usual and customary methods of performing the job’s functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; and significant fine finger dexterity. Reasonable accommodations can be made to employees with qualified disabilities who can perform the essential functions of the job, so long as there is no undue hardship created upon the organization or other employees within the organization.

Supervision

1:1 check-in monthly as well as YouthBuild team meetings.