Case Manager - WIOA Train & Earn

About the role

The WIOA Train & Earn Case Manager will regularly meet with participants to address barriers to program completion, provide referrals to other service providers, complete necessary data entry, and support the larger team with outreach, recruitment, workshops, and post‑program placements.

Location: West Farms – Bronx, NY

Responsibilities

• Assess each applicant for program fit and support addressing barriers to program completion.
• Complete a detailed intake assessment and design a corresponding service plan in collaboration with each qualifying applicant.
• Complete necessary enrollment paperwork.
• Meet with program participants regularly to discuss barriers to program completion leading to a post‑program outcome.
• Make external referrals to other service providers as necessary and ensure participants follow through with all referrals.
• Complete exit steps at the end of each cohort and assist with placement into positive outcomes for all youth.
• Assure quality, timely data entry into the Salesforce database.
• Assist in identifying and developing services and programs not currently being offered.

Skills

• Experience working directly with youth/young adults who are out of school and out of work (OSOW) and facing employment barriers.
• Track record providing comprehensive case management services to young adults.
• Familiarity with public and nonprofit organizations serving this population.
• Proven experience developing programmatic systems to enhance outcomes.
• Ability to establish strong working relationships with team members, colleagues, participants, and external stakeholders.
• Experience managing multiple projects and balancing competing priorities.
• Strong data‑management and data‑tracking skills, including collection, analysis, and reporting.

Education and Experience

• Bachelor’s degree required.
• Master’s degree or substantial professional development in a related field preferred.
• 5–7 years of experience in a case manager or comparable role.
• Authorization to work for any employer in the United States (no visa sponsorship available).

Pay

Salary range: $50,000 to $55,000 (commensurate with education, training, and experience).

Schedule

Monday – Friday, 9 am – 5 pm.