Case Manager - Welch, WV

About the role

Tidal Basin is seeking qualified candidates for the Case Manager position supporting our client and applicants impacted by disaster events. The ideal candidate will be the primary point of contact in serving disaster survivors. This position is responsible for assessing survivors' disaster-caused unmet needs and actively assisting in the development of their Recovery Plan.

Job Duties and Responsibilities

• Coordinating required services to address unmet needs and assessing when a case should be recommended for closure or reopening.
• Build and maintain strong relationships with community members, organizations, and stakeholders.
• Represent the organization at community events, meetings, and forums.
• Develop and implement outreach strategies to promote organizational initiatives.
• Gather and communicate community feedback to internal departments.
• Cookordinate and manage community engagement programs and activities.
• Serve as a point of contact for community inquiries, concerns, and suggestions.
• Facilitate open communication between the organization and the community.
• Monitor community trends and issues to inform organizational planning.
• Ensure health and safety guidelines are established and followed.
• Complete required training including safety training.
• Collaborate with internal teams to ensure alignment with community needs.
• Prepare reports on community engagement efforts and outcomes.

Required Skills and Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to work independently and collaboratively across departments.
• Proficiency in Microsoft Office and Excel.
• Empathy and cultural sensitivity.
• Strategic thinking and problem-solving.
• Organizational and time management skills.
• Ability to manage multiple projects simultaneously.
• Knowledge of local community dynamics and resources.

Required Education and Experience

• Aceeuate’s degree in social work, public administration, communications, or a related field.
• A minimum of one (1) year of experience in publicly facing case management.
• Experience compiling and entering data, preferred.
• Experience in event planning and public speaking is a plus.
• Must be able to clear a criminal background check.

Job Description Disclaimer

This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved.

Disability Information

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Public Burden Statement

This survey should take about 5 minutes to complete.