Case Manager- The New Covenant Center

Accountabilities

• Complete initial intake interviews with new clients and conduct thorough needs assessments to determine program eligibility, needs, eligibility, strengths, and barriers.
• Work with clients to establish service plans leading to crisis resolution and self-sufficiency.
• Connect clients with internal programs and external community resources (e.g., mental health services, financial assistance, housing support).
• Track client progress and prepare required reports while maintaining accurate, timely case notes, assessments, and documentation in accordance with program policies and funding requirements.
• Perform market and best practices analysis of case management industry.
• Build and maintain collaborative relationships with local agencies, service providers, and community partners while developing a robust pipeline of resources and contacts within Fairfield County to support client access to services.
• Cross train within all Operations areas of organization.
• Supervise and monitor daily activities of dining room during mealtimes.
• Perform other duties as assigned.

Education and Experience

• A high school diploma, two-year college degree, or equivalent relevant work experience, with at least two years of experience in case management, assessment, counseling, or crisis intervention preferred.
• Strong verbal, written, negotiation, and interpersonal skills, with the ability to adapt to frequently changing tasks and initiatives.
• Highly organized and detail-oriented, demonstrating effective time-management, reliability, initiative, and the ability to manage multiple tasks in a fast-paced environment.
• Proficient with computers, particularly Office 365, and familiar with the 2-1-1 database.
• Bilingual English/Spanish conversational skills strongly preferred.

Skills and Abilities

• Demonstrates excellent communication, sound judgment, and strict adherence to privacy and confidentiality standards.
• Buils rapport effectively with diverse populations and collaborates well within team environments, showing strong interpersonal and teamwork skills.
• Hightly organized and detail oriented, able to multitask, manage multiple cases independently, adapt quickly to change, and perform well under pressure.
• Proficient in computer and technology skills needed to support documentation, reporting, and daily workflow.
• Understanding and appreciation for the challenges of the underserved and disadvantaged population.

Qualifications and Characteristics

• Committed to the mission, goals and objectives of the New Covenant Center and Catholic Charities.
• Understanding and appreciation for the challenges of the underserved and disadvantaged population.

Contact Information

Please send a brief cover letter along with your resume to Betsy Lopez, Director-New Covenant Center: [email protected]

Catholic Charities is an Equal Opportunity Employer