Case Manager - Temporary

Responsibilities

• Provide in-depth case management services to refugees, SIV holders, and other ORR-eligible newcomers.
• Collaborate with other program team to ensure coordinated and seamless service delivery.
• Work with clients to develop individualized, achievable service plans and support them in navigating resources and programs to address barriers to resettlement and self-sufficiency.
• Advocate on behalf of clients with local service providers and community agencies to strengthen referral systems and ensure equitable access to services.
• Build and maintain relationships with health and mental health providers to expand access and improve culturally responsive care for clients.
• Provide technical assistance and cultural competency trainings to service providers to enhance their capacity to serve populations.
• Explore and develop tailored programming and innovative opportunities to support families facing unique challenges in their resettlement journey.
• Conduct regular assessments and monitor client progress to ensure goals are met, resources are utilized effectively, and service plans are updated as needed.
• Organize workshops and group sessions for clients to promote stability, health, and wellness, with topics such as literacy, stress management, self-care, women’s health, and family well-being.
• Ensure accurate and timely case file documentation and data entry in accordance with program and compliance requirements.
• Travel regularly within the service delivery area for home visits, agency meetings, and provider coordination.
• Actively participate in team meetings, training, and staff development activities to strengthen program delivery.

Qualifications

• Education and Experience: Bachelor’s degree or 3 years of relative work experience.
• 3-4 years’ experience working with refugees or immigrants, and previous case management experience.
• Strongly preferred that candidates are bilingual in English and a refugee language.
• The successful candidate must be computer literate, with proficiency in MS Office Suite (Word and Excel) and internet applications.
• Exceptional organizational and time management skills are required.
• Excellent communication skills are essential, including an ability to communicate in a trauma-informed, positive, caring, and professional manner, demonstrating respect and empathy.
• Ability to work in a multi-cultural environment required.