Case Manager, TCM & Avivo Village

About the role

The Targeted Case Manager at Avivo works with adults with mental illness to help them live successfully in their goal living situations. They connect participants to necessary support services, coordinate with other care providers, gather resources, and assist with applications and renewals when needed. This role also helps adults with serious mental illness improve or maintain their mental health functioning.

Responsibilities

• Build meaningful, person-centered relationships with residents while maintaining appropriate professional boundaries.
• Maintain a consistent and visible presence within Avivo Village to provide accessible, low-barrier Targeted Case Management services.
• Proactively engage residents through flexible and creative outreach strategies, including those who may be hesitant or have difficulty participating in traditional office-based services.
• In collaboration with TCM leadership, assess residents' eligibility for Adult Mental Health Targeted Case Management and other programs and services, educate residents and staff about eligibility requirements, and support enrollment when appropriate.
• Collaborate with residents to develop, implement, and regularly update the Individual Community Support Plan. Ensure that services provided and changes in client goals are accurately reflected in the plan.
• Make appropriate internal and external referrals, monitor progress, and ensure timely follow-up and continuity of services.
• Meet with each client on the assigned caseload at least monthly and complete timely, accurate, and billable case documentation in accordance with TCM requirements.
• Carefully coordinate care with Avivo Village staff, the embedded mental health clinician, housing case managers, TCM program leadership, medical and behavioral health providers, and other community partners.

Qualifications

• Education and Experience Required:
  • Bachelor's Degree in a Human Services related field.
  • 2,000+ hours of supervised experience working with adults with mental illness.
  • Ability to provide Rule 79 Adult Mental Health Targeted Case Management per DHS guidelines.
  • One or more years of experience working with single adults experiencing homelessness or similar experience.
  • Lived experience will be valued and considered as part of the experience requirement.
• Skills:
  • Valid driver's license, insurance, clean driving record, and reliable transportation.

Benefits

• Medica health plan
• Health Savings Account (HSA)
• Nice Healthcare − offers chat, video visits and in-home primary care visits
• Dental plan
• Dependent Care Flexible Spending Account (FSA)
• Basic Life/AD&D & Voluntary Life/AD&D
• Long-term disability
• Option to purchase critical illness, accident insurance and short-term disability
• 401(k) Plan
• 10 Paid holidays & generous PTO

Benefits

• Mission driven culture that celebrates diversity
• Clinical supervision towards licensure
• Competitive pay, based on education & experience
• Mileage reimbursement

Pay

Competitive pay, based on education & experience

Schedule

Hours vary based on the needs of the residents and the Avivo Village schedule.