Case Manager

About the role

The role involves providing customer support through various channels including email and live chat.

Responsibilities

• Handle customer inquiries and issues in a timely manner
• Document and escalate complex issues to appropriate teams
• Provide excellent customer service and resolve complaints efficiently

Requirements

• Bachelor's degree in a related field or equivalent work experience
• Strong communication and problem-solving skills
• Experience in customer service or a related field is preferred

Qualifications

• Proficiency in Microsoft Office Suite
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Excellent written and verbal communication skills
• Customer service orientation
• Technical aptitude

Benefits

• Flexible schedule options
• Professional development opportunities
• Health insurance coverage

Pay

$15 - $20 per hour based on experience

Schedule

Part-time position available, flexible hours to be arranged