Case Manager Supervisor (Sign on Bonus $2500)

Supervisory And Leadership Responsibilities

• Provides direct supervision, guidance, and support to assigned Case Managers.
• Oversees caseload distribution and ensures appropriate coverage and continuity of services.
• Reviews case management documentation for accuracy, timeliness, and compliance with facility, CARF, and payer standards.
• Serves as a clinical and administrative resource to Case Managers for complex cases or family concerns.
• Ensures consistent implementation of case management policies, procedures, and best practices.
• Collaborates with facility leadership to identify program needs, quality improvement initiatives, and staff development opportunities.

Clinical Case Management Responsibilities

• Reviews patient pre-admission documentation in a timely manner.
• Conducts family and patient interviews during the intake process.
• Affirms that IPP’s, case management notes, and all relevant documentation are accurately filed in the patient’s medical record.
• Writes and reviews weekly contact notes and ensures proper documentation.
• Attends all treatment meetings concerning patients on assigned caseload.
• Serves as chairperson for IPP’s, family conferences, discharge IPP’s, and special meetings.
• Performs and oversees advocacy services for patients.
• Discusses plans, goals, and patient status with individuals served and significant others to ensure involvement and education.
• Explains long-term IPP goals to patients in conjunction with licensed therapists.
• Aids with scheduling appointments such as SSDI, Medicare, and home evaluations.
• Coordinates outside evaluations and community-based activities in collaboration with the treatment team.
• Explains financial needs related to activities, medications, or other services to patients, families, and funding sources; may coordinate receipt of funds as needed.
• Explains program rules, regulations, and patient rights to families and individuals served.
• Consults with outside referral sources to address complex or special issues.
• Aids patients and families with travel arrangements for weekends, holidays, and emergencies.
• Coordinates and assists with discharge planning prior to program completion.
• Provides appropriate referrals in coordination with the Follow-up Specialist.
• Maintains availability after hours as needed.

Qualifications

• Strong knowledge of counseling techniques, conflict resolution, and therapeutic communication.
• Demonstrated leadership and supervisory skills.
• Excellent organizational, time management, and problem-solving abilities.
• Knowledge of the complex needs of individuals with brain injuries.
• Ability to document according to facility and regulatory standards.
• Excellent written and verbal communication skills.
• Ability to lead and facilitate interdisciplinary treatment teams.
• Ability to manage stressful situations and support staff through complex cases.
• Knowledge of licensing and accreditation standards (CARF, TRC, Medicare/Medicaid).