Lead Case Manager ($3000 Sign-on Bonus)

Responsibilities

• Adheres to and enforces all NSO Workflows and NSO Policies.
• Provides day-to-day clinical and process consultation to assigned Case Managers and other members of the department as needed.
• Provides individual supervision to assigned team which includes mentoring, coaching, training, and administering disciplinary actions as necessary in keeping with Human Resources policies and procedures.
• Supports Case Managers in meeting performance and productivity expectations of the department.
• Promotes a harmonious work and team environment.
• Reviews staff requests for time off, and work schedules and approves based upon program needs.
• Reviews and approves assigned staff’s timesheets in ADP in accordance with due dates.
• Conducts performance reviews.
• Aids in the recruitment of staff to ensure that vacancies are filled, and program objectives are met.
• Makes recommendations for personnel actions to the Director as needed.
• Responsible for recommending to the Director changes that would improve service delivery and for implementing changes and new programming.
• Complies with and adheres to department and NSO policies and procedures.
• Adheres to established quality and performance improvement standards.
• Collaborates with multiple state and community organizations.
• Maintains data on services provided, and submits reports as required, to DWCCMHA, MDCH, and other agencies, as appropriate.
• Professionally represents NSO and promotes NSO mission and vision statements.
• Ensures client satisfaction through process of monitoring, improving, and delivering excellence in program services.

Requirements

• Bachelor of Social Work or related discipline required.
• Master of Social Work or related discipline preferred.
• Minimum of a LBSW licensure required.
• LMSW licensure preferred.
• Minimum of 3 years of Case Manager experience, preferably in Community Mental Health.
• Supervisory/Leadership experience preferred.
• Ability to work as part of a team and to inspire the team spirit in others.