Case Manager Supervisor

Principal Responsibilities

• Oversee the performance and development of Case Managers and the SSVF Housing Specialist, ensuring that they deliver high-quality services in line with program guidelines, contractual requirements, and organizational values.
• Provide ongoing training for case managers on new policies, tools, and methodologies to enhance service delivery.
• Conduct regular one-on-one meetings and team discussions to ensure that case managers and housing specialists effectively manage caseloads, meet performance standards, and adhere to funder and organization policies.
• Provide coaching, mentoring, and professional development opportunities to enhance the skills and knowledge of case managers and housing specialists.
• Develop positive linkages, internal and external agency services, generic community resources, and state/city liaisons.
• Monitor and ensure the timely and accurate completion of case documentation, including intake forms, assessments, Individualized Housing plans, a Temporary Financial Assistance package, and progress notes.
• Conduct periodic audits of case files to assess compliance with regulations, policies, and best practices.
• Provide direct case management services for clients, including assessments, IHP, service coordination, TFA, and advocacy services.
• Evaluate case managers’ and housing specialists' performance through regular assessments, providing constructive feedback and addressing performance challenges when necessary.
• Document case management activities in a confidential, timely, and concise manner.
• Support outreach with screening and assessment efforts to identify veterans who may be eligible for SSVF services.
• Conduct outreach to veterans enrolled in the program, including home visits and shelter settings.
• Perform community outreach to identify veterans who may benefit from the services offered through SSVF.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retail Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday