Case Manager Supervisor

Tidal Basin, a leading emergency management consulting firm, is seeking qualified Case Manager Supervisors for the FEMA Individual Assistance Case Management Program (Disaster Case Management Program, or DCMP). This role serves as a trusted advocate for disaster survivors, helping them achieve sustainable recovery outcomes while overseeing a team of Case Managers.

Responsibilities

• Oversee Case Managers, including performance tracking, case assignment duties, and reporting of team activities.
• Conduct comprehensive intake interviews and assessments to identify disaster-related unmet needs, barriers to recovery, and available resources.
• Develop and maintain individualized recovery plans that support survivors in achieving their long-term recovery goals.
• Provide ongoing case management services, including regular follow-up, progress monitoring, and documentation of case activities.
• Assist survivors in accessing available disaster assistance programs, including federal, state, local, nonprofit, faith-based, and community resources.
• Advocate on behalf of clients to help remove barriers to recovery and facilitate access to services and support.
• Coordinate with government agencies, voluntary organizations, community partners, housing providers, behavioral health providers, and other stakeholders to support client recovery.
• Maintain accurate case files and documentation in accordance with program policies, confidentiality requirements, and data management standards.
• Participate in case staffing meetings, training activities, and quality assurance reviews.
• Educate survivors on available recovery resources and support services.
• Ensure health and safety guidelines are established and followed.
• Complete required training including safety training.
• Support disaster recovery operations and perform other duties as assigned.

Requirements

• Bachelor's degree in Social Work, Human Services, Psychology, Counseling, Emergency Management, Public Administration, or a related field preferred.
• Minimum of three years’ experience as a member of a state or federal recovery operation, or equivalent experience.
• Minimum of one year of supervisory experience.
• Equivalent combinations of education and experience may be considered.

Skills

• Strong interpersonal, communication, and active listening skills.
• Ability to establish trust and maintain professional relationships with disaster survivors from diverse backgrounds.
• Strong organizational skills with the ability to manage multiple cases and competing priorities.
• Knowledge of case management principles, community resources, and disaster recovery processes.
• Ability to work independently while collaborating effectively within a team environment.
• Commitment to confidentiality, ethical conduct, and client-centered service delivery.
• Proficiency in Microsoft Office applications and case management systems.

Preferred Skills

• Experience supporting disaster recovery programs, emergency management, housing recovery, or human services programs.
• Familiarity with FEMA Individual Assistance programs, disaster recovery resources, and voluntary agency coordination.
• Knowledge of West Virginia communities, cultures, and available social service networks.
• Training or experience in trauma-informed care, crisis intervention, motivational interviewing, or related practices.

Work Environment

• Requires direct interaction with disaster survivors in office, community, shelter, or field settings.
• May require local travel throughout West Virginia to support recovery operations.
• May require evening, weekend, or holiday work based on disaster recovery operational needs.
• Ability to work in a fast-paced and evolving disaster recovery environment.

Job Location: Charleston, WV