Case Manager Supervisor

About CHI

Community Housing Innovations (CHI) is a not‑for‑profit housing and human services organization that aims to support social and economic independence. Its vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. CHI believes quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

Job Summary

The Case Management Supervisor is part of the human service leadership team that manages and monitors the development and execution of service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence, self‑reliance, and skills development. The Supervisor leads a team of Case Managers, coordinates resources, develops partnerships with community‑based services, and provides direct supervision and guidance.

Responsibilities

• Service and Care Coordination: Ensure residents receive quality and appropriate services; review and customize service and care plans; develop partnerships and service agreements with external providers; engage residents in public benefits and city programs; coordinate school‑age children services in family shelters; maintain a resource network for referrals; advocate with providers; ensure residents maintain healthy hygiene and housekeeping; address behavioral health concerns with Social Workers; review discharge plans for continued benefit enrollment.
• Supervision: Review performance and productivity of Case Managers; provide constructive feedback, guidance, and technical assistance; conduct performance evaluations; troubleshoot difficult resident cases; hold 1‑to‑1 meetings and update goals and feedback in Paycom; ensure adherence to CHI code of conduct and applicable regulations.
• General Duties: Document interactions and communications with residents in CARES and AWARDS; perform other duties as assigned by supervisor and Program Director.

Qualifications

• Bachelor’s degree in social work or psychology (required); or seven (7) years of case management experience and three (3) years of supervisory experience in the past ten (10) years may substitute for the degree.
• Five (5) years of experience plus two (2) years of supervisory experience in social services for clients; minimum of seven (7) years of case management experience; three (3) years of supervisory experience in the past ten (10) years may be substituted for education.
• Experience with immigrants and immigration issues prioritized.
• Professional verbal and written communication skills; proficiency in English required; multilingual and Spanish proficiency prioritized.
• Computer skills: MS Word, Excel, Outlook, internet; experience with CARES, HOME, CAPS, and AWARDS prioritized.
• Ability to formulate simple financial budgets and coach budget management skills.
• Physical ability to make unit visits (walk distances, climb stairs, etc.).
• Strong reasoning ability to prioritize and make appropriate decisions.
• Experience working with homeless individuals and people with health, mental health, or substance‑use issues.
• Extensive experience with service and care plan development and implementation.
• Experience building and sustaining partnerships with external service providers and community‑based organizations.

Benefits

• Generous paid time off (personal and sick days)
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter transit and parking account
• Working Advantage employee perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Pay

$66,300 salary. Not eligible for overtime.

Schedule

9 am – 5 pm, Tuesday‑Saturday (Sunday and Monday off).