Case Manager Supervisor

About the Role

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community and partner sites.

Responsibilities

• Supervise Case Managers, Retention Specialists, and Eligibility staff.
• Review participant case files weekly to ensure compliance with contractual agreements.
• Perform case management, eligibility, and data entry duties for customers as needed.
• Partner with Performance and Quality team to ensure performance expectations are met and data entry meets quality expectations.
• Compile data for reporting progress of programs for Program Leadership.
• In collaboration with Program Trainer, conduct trainings with new hires and ongoing training with tenured staff.
• Partner with leadership team to develop corrective action plans.
• Participate in staff meetings, training initiatives, and continuous improvement efforts.
• Implement and monitor adherence to program Standard Operating Procedures (SOPs).
• Support preparation for audits, monitoring reviews, and compliance visits.
• Collaborate with Job Developer/Employer Engagement team to connect job seekers with employers.
• Track staff productivity and performance metrics including enrollment, attendance, performance outcomes, and participant expenditures weekly.
• Provide coaching, guidance, and corrective feedback to staff to improve quality and performance.
• Provide information regarding available services to the business community.
• Support outreach, recruitment, and participant engagement efforts.
• Other duties as assigned.

Requirements

• Bachelor’s Degree in a related field and 2 years of supervisory experience.
• Minimum of 2-3 years’ experience in workforce development or recruitment.
• Excellent verbal and written communication skills.
• Demonstrated customer service skills.
• Considerable skill in interviewing techniques and good knowledge of all functions of industry clusters.
• Familiarity with communities being served with knowledge and understanding of local needs and resources.
• Demonstrated knowledge of labor market trends.
• Demonstrated computer skills, with experience using word processing and spreadsheet software programs.
• Demonstrated performance in placing program participants into employment.
• Ability to meet and/or exceed set goals and objectives.
• Demonstrated experience in communicating with area employers.
• Valid driver’s license and proof of auto insurance that meets the State of TX requirements.
• Experience conducting quality assurance activities, such as planning and conducting case file or records reviews in a workforce or human services environment as a reviewer, monitor, or case manager.
• Working knowledge of computers and data management processes.
• Knowledge of eligibility determination processes and filing procedures.
• Good communication, telephone, and customer service skills.
• Demonstrated ability to conduct training sessions and presentations.
• Experience working with various Federal/State programs including TANF, SNAP, TAA, AEL, and Employment Services (WIT).
• Knowledge of the Dallas Area or ability to navigate using maps/GPS.