Case Manager Supervisor

About the Role

The Case Manager Supervisor ensures that case managers deliver services to clients consistent with the professional standards of the Case Management Model, the requirements of funding contracts, and the policies, procedures, and Shared Values of Volunteers of America–Greater New York. This role is based at the Schwartz Men’s Shelter, a 24/7 shelter for men on Wards Island, NY 10035. Clients are referred by the New York City Department of Homeless Services. Learn more about the program here.

Responsibilities

• Supervise case managers, interns, and other assigned staff.
• Coordinate with the case management resource developer and senior management to develop program and community resources, and provide training and reference materials for case management staff.
• Manage sharing sessions for peer skill development and resource sharing.
• Provide quality case management services, protect the integrity of adopted models, use available resources efficiently, and achieve service outcome goals.
• Manage program record keeping, data collection, and evaluation to ensure continuous improvement of case management services.
• Manage a client caseload as assigned.
• Provide substance abuse counseling, groups, referrals, and follow-up services as needed.

Qualifications

• Bachelor’s Degree or 60 college credits in Human Services field with 2 years of relevant shelter experience, or a satisfactory combination of education and experience.
• Demonstrated ability in verbal and written communication, including basic computer skills.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

To learn more about our staff, culture, and more, visit our website.

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.