Case Manager SSG Fox

About the role

This position involves ensuring the immediate safety of individuals being assessed through active crisis management and de-escalation, as well as providing individualized support and care coordination.

Responsibilities

• Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation
• Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions
• Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans
• Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively
• Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths
• Develop Individualized Service Plans (ISPs) that promote recovery, self-determination, and personal growth
• Monitor and document participants' progress, adjusting goals and supports as needed to ensure continued engagement and improvement
• Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services
• Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care
• Advocate for participants' rights, ensuring they receive equitable, respectful, and trauma-informed services
• Conduct one-on-one and small-group sessions on essential life and recovery skills, including suicide prevention and awareness, accessing and utilizing community resources, and daily living and coping skills
• Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations
• Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards

Requirements

• 100% of participants assessed for suicide risk using the C-SSRS within 24 hours of referral
• 100% of identified at-risk individuals receive a completed WRAP or safety plan within 48 hours of assessment
• 100% of case notes, assessments, and ISPs entered accurately and within 48 hours of service delivery
• 90% of participants maintain engagement with at least one follow-up contact per month during the active service period
• 95% of participants achieve specific outcomes (details not specified)