Case Manager SSG Fox

Responsibilities

• Safety & Crises Intervention
  • Ensure the immediate safety of all individuals being assessed through active crisis management and de‑escalation.
  • Administer the Columbia Suicide Severity Rating Scale (C‑SSRS) to evaluate risk and determine appropriate interventions.
  • Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans.
  • Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively.
• Assessment & Individualized Support Planning
  • Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths.
  • Develop Individualized Service Plans (ISPs) that promote recovery, self‑determination, and personal growth.
  • Monitor and document participants' progress, adjusting goals and supports as needed to ensure continued engagement and improvement.
• Case Management & Care Coordination
  • Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services.
  • Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care.
  • Advocate for participants' rights, ensuring they receive equitable, respectful, and trauma‑informed services.
• Participant Education & Skill Development
  • Conduct one‑on‑one and small‑group sessions on essential life and recovery skills, including:
    • Suicide prevention and awareness
    • Accessing and utilizing community resources
    • Understanding participant rights
    • Budgeting and financial literacy
    • Daily living and coping skills
• Community Outreach & Collaboration
  • Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations.
  • Identify and cultivate new referral resources to expand the program's reach and impact.
  • Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources.
• Documentation & Compliance
  • Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards.
  • Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services.
  • Participate in staff meetings, training, and program evaluations to support continuous improvement.
  • Other duties as requested or assigned.

Key Performance Indicators

• 100% of participants assessed for suicide risk using the C‑SSRS within 24 hours of referral.
• 100% of identified at‑risk individuals receive a completed WRAP or safety plan within 48 hours of assessment.
• 100% of case notes, assessments, and ISPs entered accurately and within 48 hours of service delivery.
• 90% of participants maintain engagement with at least one follow‑up contact per month during the active service period.