Case Manager - Social Services

About the role

The HSS Case Manager works independently and collaboratively with a multi-disciplinary team to ensure excellent service provision to older adults 55 and over. The role provides individualized social services, physical and mental health services, referrals to community partners, and general support for healthful daily living.

This position is based at the Mary and Gary Wellness Center (1525 Fourth Ave) and conducts outreach within the Wellness Center to inform and educate older adults on relevant subjects. The Case Manager develops a thorough understanding of the Coordinated Entry System (CES) and Clarity (HMIS) and educates clients on the Client Code of Conduct expectations to promote safety at the Wellness Center.

Who We Are

Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego operates 365 days a year and offers integrated care, including health and social services, housing navigation, enrichment activities, and lifelong learning. Last fiscal year, we provided over 1.5 million meals and coordinated services to over 13,265 older adults.

• Mission: Helping seniors in poverty live healthy and fulfilling lives.
• Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.

• Core Values:
  • Advocacy – Supporting the needs of older adults at individual, community, and policy levels.
  • Person-Centered – Providing coordinated support with dignity and respect.
  • Integrity – Upholding honesty, trust, and transparency.
  • Compassion & Empathy – Approaching work with a heartfelt desire to understand and serve.
  • Impact – Measuring programs to ensure positive outcomes for every dollar invested.
  • Intentional Involvement – Nurturing an environment that embraces authenticity and differences.

Serving Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the past ten years, including six consecutive years from 2019–2025.

Responsibilities

• Connects clients to in-house and community resources, acting as a liaison between service providers and clients.
• Provides information on community health and welfare resources, including referrals to Serving Seniors Health Educators.
• Updates and manages community resources listings.
• Adheres to established policies and procedures, providing excellent customer service in an interdisciplinary setting.
• Provides advocacy and outreach to the community and stakeholders.
• Manages a caseload dependent on walk-in and appointment hours.
• Develops and implements care plans for clients’ unmet needs, including referrals to community-based agencies.
• Conducts Universal Senior Assessments as applicable.
• Represents Serving Seniors at community meetings focused on older adults.
• Communicates effectively with multidisciplinary team members through regular coordination.
• Completes timely and accurate documentation of client interactions, referrals, and data entry into software programs (Case Worthy, Teams).
• Complies with budgetary guidelines.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree preferred or equivalent combination of education and experience; may require a degree in a specialized field (e.g., social work).
• Bilingual (Spanish) preferred.

Skills

• Excellent analytical, verbal, and written communication skills; ability to establish rapport.
• Strong sense of professional boundaries.
• Ability to think critically, solve problems creatively, and assist clients in difficult situations.
• Positive attitude, desire to learn and grow, and aspirations to lead.
• Ability to maintain professionalism during crisis situations.
• Integrity, honesty, responsibility, good judgment, and confidentiality.
• Ability to work independently and within a team, multitask, and set priorities to meet deadlines.
• Excellent organizational skills.
• Ability to collaborate with internal and external partners.
• High proficiency in web-based systems, Microsoft Office, and client Record Management systems.

Physical Demands and Work Environment

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. The role requires remaining stationary for extended periods while meeting with clients and involves exposure to the normal risks of an office environment.

Benefits

• Comprehensive benefits package, including 100% employer-paid medical and dental coverage for eligible employees.
• Paid holidays and paid time off for all employees.
• Floating holiday for all employees.
• Up to a 3% match on 403(b) retirement plans for all employees.

Serving Seniors has been recognized as a best place to work in San Diego for over five years and is a stable organization with over 50 years of experience.

Pay

$25 - $26 per hour, dependent on experience.