Case Manager (Scattered Site) - Residential Services

Scope of Position

The Bridge is seeking compassionate and motivated Scattered Site Case Managers to support our mission of transforming lives through comprehensive, evidence-based rehabilitative services.

Responsibilities

• Conduct assessments and facilitate referrals
• Aid in identifying strengths, needs, abilities, and goals, and create related Support Plans in the electronic client records system
• Utilize Motivational Interviewing techniques to assist clients in developing the skills necessary to maintain their housing
• Facilitate groups in areas such as wellness, leadership, housing, stability, employment and education, relationships, and healthy decision-making
• Provide case management services, including assistance with housing applications, referrals to both medical and mental health care, maintaining active benefits, escorting, compliance with service providers, and coordinating care with outside providers
• Attend case conferences with the High Risk Coordinator to formulate interventions
• Attend staff meetings, supervision, and trainings as required
• Assist in preparing the program for audits by ensuring compliance with requirements, including managing admissions and discharges, maintaining accurate census records, overseeing documentation, and handling incident reporting
• Collaborate with other departments, outside agencies, and treatment providers
• Work with consumers/residents, families, community tenants, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences
• Conduct apartment inspections on multiple floors, utilizing stairs
• Provide escorts to clients throughout the community utilizing public transportation
• Immediately report serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors
• Complete incident reports in accordance with Bridge policy
• Account for consumers, perform diligent searches, and file missing person reports on consumers not accounted for in accordance with policy and procedure
• Provide crisis intervention, as necessary, utilizing de-escalation techniques
• Perform any other duties as may be assigned, including the potential of supporting other programs within the agency portfolio

Qualifications

• Bachelor's Degree required
• Experience working with mental health, crisis intervention, and managing trauma-triggered behavior
• Excellent time management and organizational skills
• Team player who is stress resistant, flexible, creative, and open to feedback
• Willingness to perform CPR/First Aid/AED/ Naloxone
• PREFERRED: Knowledge of AWARDS
• Bilingual in Spanish is a plus