Case Manager Req 5119

About BronxWorks

BronxWorks helps individuals and families improve their economic and social well‑being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. Across 60+ locations we provide programs in workforce development, children, youth, families, seniors, and homeless prevention. BronxWorks Legal Services offers free, high‑quality legal representation and advice in Crime Victims law, Domestic Violence, Immigration, and Evictions, focusing on low‑income and underserved populations.

Responsibilities

• Attend and actively participate in all weekly unit meetings in‑person to ensure collaboration, case coordination, and alignment on program goals.
• Work collaboratively with program staff to coordinate intake processes that accommodate survivors who approach the program directly or through partner referrals.
• Carry a caseload for which attorneys provide representation in administrative processes or litigation.
• Develop training for the ongoing professional development of program staff.
• Conduct outreach to underserved and other communities in need.
• Ensure that data reporting requirements are met.
• Work with a variety of third‑party stakeholders, including partner social service agencies.
• Maintain accurate and timely data entry in program databases.
• Prepare monthly and quarterly reports for funders and internal tracking.
• Attend internal and external meetings, including contract and agency trainings.
• Provide coverage and program support as needed, including classroom and workshop assistance.
• Participate in community outreach events, workshops, and Know Your Rights sessions.
• Maintain detailed attendance and service records in compliance with program requirements.
• Work at other BronxWorks sites as needed.
• Perform in‑person work such as intake, client meetings, conferences, CLEs, community outreach events with elected officials, and Know Your Rights trainings.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree and at least two years of relevant program or administrative experience.
• Experience working with survivors of trauma, immigrants, and/or underserved communities.
• Familiarity with legal advocacy and representation in family court seeking orders of protection.
• Familiarity with legal advocacy and representation on immigration matters related to the Violence Against Women Act.
• Excellent oral advocacy, litigation, and writing skills.
• Ability to work independently and in a team.
• Ability to work collaboratively across issue areas with diverse communities and institutions.
• Fluency in another language commonly spoken in NYC is preferred.
• Strong organizational skills and ability to meet deadlines in a high‑volume environment.
• Proficiency with modern office technology, including Microsoft Office, databases, email, and standard office equipment.
• Demonstrated commitment to social justice and advancing equity in low‑income and communities of color.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs when conducting home visits or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel throughout New York City boroughs and adjacent counties via public transportation.
• Ability to travel at least one mile in all weather conditions when required for home visits or field work.