Case Manager Req -5101

About the role

BronxWorks’ Safe Options Support (SOS) teams address the needs of individuals experiencing homelessness on the street and in public transit locations. Teams provide direct linkages to services such as transitional housing placement, medical and mental health care, benefits, and support during the transition to stable housing. SOS teams are comprised of licensed behavioral health clinicians, registered nurses, care managers, and peer specialists.

Responsibilities

• Independently manage a caseload.
• Conduct comprehensive intake assessments.
• Conduct regular field visits to engage and build rapport with chronically homeless individuals.
• Work with clients to develop goals and service plans.
• Provide referrals and direct assistance to support clients applying for or attending appointments for mental health services, medical care, substance treatment, vital documents, benefits, legal/immigration services, and permanent housing.
• Document all interactions with or on behalf of clients; monitor and document client progress toward service plan goals.
• Maintain familiarity with social services and resources available both on‑site and in the community.
• Coordinate client care with other service providers; attend regular case conferences with clients and other service providers, as required.
• Attend regular supervision sessions with direct supervisor.
• Drive agency vehicle to and from client locations and appointments.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in social work or a related field of study.
• Valid driver’s license held for at least 1 year; no more than 3 license violation points in the past 3 years.
• One year of case management or related work experience preferred.
• Ability to engage and build rapport with populations with high support needs.
• Strong oral and written communication skills.
• Detail‑oriented and resourceful with strong time‑management and organizational skills.
• Proficiency in Microsoft Office suite and other standard business technology.
• Bilingual/multilingual preferred, but not required.

Physical Requirements

• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to climb five flights of stairs when conducting home visits or fieldwork.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel throughout the boroughs of New York City and adjacent counties via public transportation, and to travel a minimum of 1 mile in all weather conditions when required for home visits or fieldwork.