Case Manager/QIDP (Community Options-Southern Region)

About the Role

The QIDP is responsible for whole-person care through clinical case management. They provide person-centered support and oversight in the development, implementation, and monitoring of individualized service plans for individuals with intellectual and developmental disabilities, ensuring compliance with federal and state regulations. This role leverages expertise in behavioral health, program coordination, and interdisciplinary collaboration to promote independence, dignity, and quality of life for individuals served. The QIDP also ensures all host home sites meet expectations for the individuals supported.

Responsibilities

• Support the agency’s mission, vision, values, and strategic plan philosophy.
• Manage all responsibilities based on the agency's mission, using individual choice and adhering to appropriate policies, procedures, and regulations.
• Conduct oneself in a way that reflects the highest standards of professional courtesy and ethical practices.
• As a mandated reporter, ensure all allegations of abuse and neglect are reported as required.
• Ensure compliance with all HIPAA and confidentiality requirements.
• Complete all mandatory documentation accurately, honestly, and on time.
• Complete all required training within 120 days of initial employment and stay compliant with annual training refreshers.
• Spend quality time with each person on the caseload to develop trusting relationships and support whole-person care.
• Provide competency-based training assessments and on-the-job training for all staff in the assigned program area, including procedures, CBTAs, observation of individuals served, and specific instructions for shift duties.
• Provide additional required information and training to support Direct Support Professionals (DSPs).
• Guide and train direct support personnel to ensure individual programming, documentation, safety, rights, and confidentiality are met during service delivery.
• Coordinate health services based on individual needs and licensure requirements, including scheduling psychiatric appointments, discharge staffings, and community appointments.
• Coordinate Community Day Services based on individual needs and preferences as the 24/7 QIDP.
• Monitor service delivery and individual satisfaction with programming and offerings.
• Coordinate leisure and recreation activities, attend outings, and help individuals achieve community outcomes.
• Collect, report, and utilize program data assigned.
• Review documentation completed by staff to address any problems or concerns promptly.
• Obtain stakeholder input (individuals, families, guardians, and other staff) on improving services through individual/group meetings.
• Complete monthly site environmental audits per DHS regulations and provide support to providers and individuals in the home.
• Complete assessments and documentation, including risk assessments, sexuality assessments, functional assessments, and behavior plans.
• Ensure all records are uploaded and maintained in individual electronic files, EHR files, or other electronic monitoring systems.
• Ensure compliance with the HCBS Settings Rule and provide updated materials as evidence.
• Monitor all programs and services included in the personal plan to ensure goals and objectives are met and documentation is completed.
• Complete site audits and provide interventions with Host Home Providers.
• Attend community events such as trips and outings with individuals on the caseload.

Requirements

• Bachelor’s Degree preferred in Human Services or related field; two years of supervisory experience required.
• One year of experience with persons with developmental disabilities.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write correspondence and effectively present information in one-on-one and small group situations.

Skills

• Ability to manage others and multi-task.
• Effective time management skills.
• Professional interpersonal skills.
• Proficient in Microsoft Office.
• Strong analytical skills and business acumen.
• Strong ethical conduct and leadership skills.

Physical Requirements

• Frequent walking and sitting.
• Regular reaching, grasping, and standing.
• Other physical activities related to an office environment.
• Operates general office equipment, including multi-line phone, fax machine, printer, copier, and personal computer.
• Ability to lift 50 lbs.

Work Environment

Work may occur in the following settings: home, office, classroom, site, group homes, or community. Requires being a team player with a positive attitude toward individuals supported, peers, EP!C staff, and outside contacts.