Case Manager-Project HEAL
About Claratel Behavioral Health
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization offering a full range of mental health, developmental disabilities, and substance use disorder services to underserved individuals. As a public, not-for-profit organization, Claratel Behavioral Health operates in more than 20 locations in DeKalb County, Georgia, with a diverse workforce of more than 400 direct-care and support staff.
Job Summary
The Project HEAL Case Manager Positions are integral parts of Community Based Services Program within Claratel Behavioral Health. These positions are a collaborative partnership between Claratel Behavioral Health and other community partners, to support individuals transitioning from hospital and acute care settings into Transitional Housing. These positions will focus on coordinating safe, clinically informed transitions from hospitals into residential housing while ensuring continuity of medical, behavioral health, and substance use treatment services. The Project HEAL Case Managers will provide a combination of community transition, planning, case management, and psychosocial rehabilitation services that bridge medical, behavioral, housing and social services systems. The work of the case managers will help ensure clients receive coordinated, wrap-around care that promotes stabilization, recovery, and long-term housing success. The Project HEAL Case Managers will provide engagement, screening, care coordination, and linkage to ongoing treatment services through Claratel Behavioral Health and other community-based resources as needed.
Responsibilities
- Coordinate discharge planning with hospital or acute care providers and medical home/home health services for identified individuals
- Conduct transition planning to support movement from facility-based care into residential settings
- Facilitate enrollment and linkage to Claratel Behavioral outpatient services; including counseling, psychiatric services, and substance use treatment
- Coordinate care with residential providers, medical providers, behavioral health clinicians and community services agencies
- Assist participants with appointment scheduling, transportation planning, benefits linkage, and service navigations
- Monitor engagement in treatment and supportive services into housing
- Participate in multidisciplinary case coordination with Project HEAL partners
- Support continuity of care during the critical stabilization period following discharge
- Maintain documentation consistent with Claratel Behavioral Health Policies and applicable regulations
- Complete and maintain appropriate data entry into the HMIS (also known as the ClientTrack) System
- Other duties as directed by Program Manager and/or Director
Minimum Qualifications
- High school diploma or GED
- At least one year of experience in behavioral health setting providing case management/community support services
- Must possess basic computer and typing skills
- Must have care coordination skills to assist individuals with accessing/linkage to additional resources and services within the agency and/or community
- Must have transportation to and from work
Preferred Qualifications
- Bachelor's degree in related fields (such as human services, counseling, criminal justice, or social work)
- Two years of experience in a behavioral health setting providing case management/community support services
Needed Attributes
- Excellent interpersonal, problem solving and critical thinking abilities
- Must be able to remain calm in crisis/mental health situations and respond appropriately
- Always maintain confidentiality
- Professional and effective communication with Community Partners, Stakeholders, Staff, Clients' families/significant others and the Public
Working Conditions
- The Project HEAL Case Managers will work full-time (40hrs)
- The positions require evening/weekend or adjusted hours due to program and community needs
- Ability to use a computer, telephone, fax, copy, and scanning machine
- Must complete/pass agency-sponsor defensive driving course as well as all other agency-required training