Case Manager - Pre-Litigation (Bilingual)

About the role

The Pre-Litigation Case Manager will support attorneys during the early stages of a case, from initial client intake through pre-litigation. This role works closely with the legal team to keep cases organized, ensure timely communication, and help move matters forward efficiently.

Responsibilities

• Communicate with clients daily by phone, email, and other channels
• Manage a high number of cases (200+) and help keep them moving forward
• Prepare case documents and gather supporting information
• Review and organize medical records and billing documents
• Draft basic letters and emails to clients and other parties
• Handle incoming faxes and mail and file them appropriately
• Track cases from start to finish to ensure steady progress

Qualifications

• High school diploma required
• 1+ year of customer service, administrative, or office experience
• Polished telephone and email communication skills
• Basic proficiency with Microsoft Office
• Bilingual (English & Spanish)

Employee Perks

• Health, vision, and dental insurance
• 401(k) with up to a 4% match
• 3 weeks of paid time off
• Paid holidays
• Great work/life balance—no long hours
• Free on-site parking
• Stable job with a growing law firm and a supportive team

Benefits

• Health, vision, and dental insurance
• 401(k) with up to a 4% match
• 3 weeks of paid time off
• Paid holidays

Schedule

Full-time position.

Pay

Compensation is commensurate with experience.