Case Manager - Phoenix, AZ

At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you’ll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person’s contributions to meaningful progress.

About the Role

We’re looking for a Pharmaceutical Case Manager on the Patient Services team to help us expand what’s possible for patients with serious diseases. Reporting to the Associate Director, Case Management, you’ll oversee the patient journey from initial onboarding through ongoing support and service, ensuring a positive and seamless experience for patients in your designated region. Case Managers will be an integral part of a collaborative team focused on delivering exceptional support to patients in need of specialty medications. Case Managers will work with cross-functional teams such as: field access managers, educators, field sales, and specialty pharmacies to facilitate a holistic and patient-centric approach to assisting patients.

Responsibilities

• Manage the patient journey, from initial prescription receipt through ongoing treatment support, ensuring timely and accurate services are provided.
• Collaborate with cross-functional teams to troubleshoot issues, share best practices, and ensure a holistic and patient-centric approach to care.
• Verify insurance coverage and prior authorization status, and help resolve any barriers to treatment; collaborate with the Field Access Manager and Key Account Directors to monitor access challenges.
• Ensure that all aspects of the patient’s therapy initiation experience are well-coordinated, including supporting patient questions in accordance with prescribing information (PI) data as indicated.
• Provide continuous education based on the prescribing information (PI), monitor patient progress, and address any concerns to ensure adherence to the prescribed treatment plan.
• Utilize motivational interviewing communication techniques to deliver appropriate communication and engagement based on patient needs.

Requirements

• Bachelor’s degree or equivalent experience along with 2 years of experience in Case Management within pharma/biotech, clinics, hospital, or insurance company.
• Superior interpersonal skills: ability to collaborate effectively with internal and external team members, assist other team members when needed, and offer support to ensure shared goals are met.
• Open-minded and adaptable: willingness to learn and adapt to evolving patient needs and organizational goals, ability to step up and contribute outside of normal responsibilities when needed, and embrace new challenges and changes.
• Patient-centric approach: strong focus on patient care, ensuring that patient needs are always prioritized and going the extra mile to ensure their satisfaction and success.
• Dedicated: self-motivated and diligent approach to work, ensuring tasks are completed accurately and efficiently while maintaining high-quality care for patients.
• Expert communicator: strong verbal and written communication skills, with the ability to clearly convey information to patients, healthcare providers, and cross-functional teams; ability to adapt communication style to the needs of the individual patient.
• Proactive problem solver: demonstrated ability to identify potential challenges before they arise and take initiative to find creative and effective solutions; ability to anticipate patient, provider, and access issues, ensuring timely resolution to prevent delays in treatment initiation.
• Working knowledge and experience with health insurance, Medicare Part D coverage, prior authorization process, and Rx reimbursement, specifically in specialty drugs.
• Understanding of HIPAA and privacy laws and requirements, and maintains patient confidentiality.
• Experience with Adverse Event and Product Quality Complaint reporting.

Nice to Have

• 1 year in pharmaceutical or biotech case management.

Schedule

This is a fully remote role. It can be performed effectively from the Phoenix, AZ area while staying connected to your Insmed team and community. Occasional travel for team meetings or events will be expected. This role requires occasional domestic travel (up to 25%).

Pay

$39.00-50.00 hourly.

Benefits

• Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP).
• Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration.
• 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance.
• Company Learning Institute providing access to LinkedIn Learning, skill-building workshops, leadership programs, mentorship connections, and networking opportunities.
• Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back.

Eligibility for specific programs may vary and is subject to the terms and conditions of each plan.