Case Manager

About the role

LA Family Housing is seeking compassionate and driven Housing Stabilizers to support individuals and families transitioning from homelessness into permanent housing. This role provides intensive case management, housing stabilization services, crisis intervention, and resource coordination for clients facing barriers related to mental health, substance use, chronic medical conditions, income instability, and housing insecurity.

Responsibilities

• Deliver comprehensive case management and housing stabilization services to individuals and families transitioning out of homelessness.
• Conduct client assessments, develop individualized service plans, establish goals, and monitor progress toward housing and life stability.
• Maintain accurate and timely case documentation, case notes, service plans, and database records in compliance with agency and funding requirements.
• Cook up access to critical resources, including housing, healthcare, behavioral health services, substance use treatment, public benefits, employment services, and community support programs.
• Provide crisis intervention, conflict resolution, de-escalation, risk assessments, and safety planning for clients experiencing behavioral health or housing-related crises.
• Advocate on behalf of clients with landlords, property managers, government agencies, and community partners to promote successful housing retention.
• Support clients in developing independent living skills, financial literacy, budgeting practices, and community integration strategies.
• Facilitate client engagement activities, resident events, and wellness-focused programming to foster community connection and stability.
• Participate in multidisciplinary case conferences, team meetings, professional development opportunities, and ongoing training initiatives.

Requirements

• 1+ years of experience in case management, social services, housing programs, behavioral health, community outreach, or related human services fields.
• Experience working with individuals experiencing homelessness, housing insecurity, severe mental illness, substance use disorders, trauma, or chronic health conditions.
• Strong understanding of Housing First, Harm Reduction, Trauma-Informed Care, and Motivational Interviewing principles.
• Demonstrated ability to manage a caseload while balancing documentation, client engagement, and crisis response responsibilities.
• Confident, resilient, and capable of effectively navigating challenging situations with professionalism and empathy.
• Skilled in de-escalation techniques, conflict resolution, crisis management, and client advocacy.
• Highly organized with strong documentation, data entry, and case note management skills.
• Passionate about serving vulnerable populations and committed to advancing housing stability and long-term client success.

Qualifications

• Passport required for travel to other countries.
• Valid driver’s license and reliable transportation.
• Ability to work flexible hours, including evenings and weekends.
• Knowledge of Microsoft Office Suite.

Skills

• Case Management
• Homeless Services & Housing Navigation
• Crisis Intervention & Risk Assessment
• Trauma-Informed Care
• Harm Reduction
• Motivational Interviewing
• Behavioral Health Support
• Client Advocacy
• Community Resource Coordination
• Conflict Resolution & De-escalation
• Data Entry & Documentation

Benefits

• Medical, dental & vision coverage
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability coverage
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $24.00 - $26.42/hr.

Schedule

This is a Contract position based out of Los Angeles, CA.

Location

Los Angeles, CA

About TEKsystems

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.