Case Manager (Outpatient Adult Special Care Center)

Job Summary

Coordinates and delivers client-centered services designed to promote timely access to medical care and medications for HIV/AIDS, as well as ensuring that PLWHA (People Living With HIV/Aids) have linkages to access available social support services.

Key Job Responsibilities

• Initiates Medical Case Management Activities And Provides Services Within Established Policies, Procedures And Time Frames To Provide Care Appropriate To Patient Population.
• Key Activities Include assessment of needs and support systems, development of an individualized care plan, coordination of services to implement the care plan, ongoing monitoring/re-evaluation/updating care plans as needed, client-specific advocacy, review of service utilization.
• Identifies designated population without current medical care; works with outside agencies (i.e., homeless shelters, alcohol and drug abuse treatment facilities, etc.), providers and other organizations to link client to medical care.
• Engages the client/potential client and forms a relationship of trust and understanding in order to promote and communicate the types of services available.
• Analyzes the clients’ social situation (i.e., health status, substance abuse history, mental health, educational needs, social support, etc.); works to remove barriers or potential barriers to care.
• Provides adherence counseling to ensure readiness for and adherence to complex HIV/AIDS treatments.
• Maintains confidentiality of all information in accordance with hospital, HIPAA, compliance and other regulatory requirements.
• Attends continuing education, staff development, and mandatory programs.
• Participates in staff training and performance improvement activities and utilizes the results of the quality of care activities to initiate changes in practices.