Case Manager Mental Health Professional Crisis Care Counselor Mobile- Lead

About the role

The Association for Individual Development (AID) seeks a Case Manager- Mental Health Professional-Crisis Care Counselor Mobile- Lead who embodies our mission of empowering individuals with diverse challenges to live dignified and purposeful lives. The position involves crisis intervention, de-escalation, emotional support, and suicide risk assessment via phone and in-person mobile crisis response.

Responsibilities

• Provide crisis intervention, de-escalation, emotional support and suicide risk assessment to callers in crisis via phone through AID’s 24/7 crisis line.
• Manage and assess incoming Mobile Crisis referrals from 988, local police departments, and other community services via phone through AID’s 24/7 crisis line.
• Provide in-person Mobile Crisis Response with a recovery support specialist anywhere in Kendall and Southern Kane County when a person is experiencing a mental health crisis that cannot be de-escalated over the phone.
• Complete in-person assessments to determine suicide risk, level of care need, and access to support.
• Work with the person in crisis and their collaterals to complete a safety plan.
• Collaborate with a team of service providers within AID and throughout the social service community to ensure that all client's needs are being met to promote and maintain community stabilization.
• Maintain documentation required for crisis intervention services provided on the phone and in the community.
• Supervise and support to all recovery support staff to ensure maintenance of CRSS certification process.
• Aid Program Manager with day-to-day operations of the program including staff training, administrative responsibilities, case management, and community relations.
• Assist with providing supervision and support to all Crisis Care System staff when providing crisis intervention on the phone and in the community.

Qualifications

• Education: Bachelor’s degree in a human services field (MHP) required. Master’s degree (QMHP) preferred.
• Licenses/Certifications: LPC, LCPC, LSW, or LCSW preferred.
• Experience: Two or more years of experience in behavioral health/crisis services preferred.
• Bilingual-Spanish Preferred, Knowledge of the DSM V or most current edition and experience with Medicaid Rule 132 preferred.
• Physical: Position requires ability to communicate in-person, telephone and in group settings. Requires frequent standing; walking, navigation of stairs on a regular basis, Ability to provide services in clients’ homes and in the community. Ability to drive and work overnights is required.
• Equipment: Position operates in a professional office environment and off-site in various community settings. Role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets.
• Additional Requirements: Flexibility to work evening/overnight/weekend/rotating holidays Ability to work rotating on-call shifts. Cover non-scheduled shifts as needed Reliable means of transportation to and from work Maintain automobile liability insurance as defined by AID’s personnel policies Maintain valid Illinois driver’s license Drive self and clients in agency or personal vehicle. Ability to work with diverse populations, demonstrating cultural competency and community awareness May be required to work multiple locations Complete Training as required within 30 days of hire including: First Aid, CPR, Non-violent Crisis Intervention Training, CEU’s, and other relevant trainings session assigned by manager.

Benefits

Full-time employees receive 21 days of paid time off plus 10 paid holidays, full paid training, tuition reimbursement, benefits including medical, dental, vision, life, STD, LTD, critical illness and accident insurance, and a 3.5% company contribution to a 401K after one year.