Case Manager - Lincoln County Youth Team

About the Role

The Case Manager provides community-based case management and rehabilitative support to individuals with mental health and/or substance use disorders. This role promotes recovery, independence, stability, safety, and community integration through assessment, service planning, skill development, crisis support, advocacy, and coordinated care. Case Managers partner with clients, families, treatment team members, and community providers to identify needs, strengths, goals, and barriers. Clients served may include adults or youth enrolled in Comprehensive Community Services (CCS), Community Support Program (CSP), Children’s Long-Term Support (CLTS), or the Coordinated Services Team (CST).

This position is located in Lincoln County and works with youth in the CCS and CLTS programs.

Responsibilities

• Conduct initial and ongoing assessments to identify mental health, substance use, functional, psychosocial, educational, and environmental needs.
• Facilitate treatment and service planning, including identifying strengths, needs, goals, objectives, interventions, barriers, and priorities.
• Determine program eligibility through state-approved functional screens.
• Complete treatment plan reviews, updates, and revisions to support ongoing progress and stability.
• Coordinate services across multiple systems such as psychiatry, primary care, schools, courts, housing, AODA providers, crisis, and contracted services.
• Organize and facilitate multidisciplinary team meetings with clients, families, and providers to ensure cohesive care.
• Advocate for client needs to obtain medical, dental, legal, housing, financial, and community resources.
• Monitor progress and adjust interventions as needed to address symptoms, functioning, safety, or emerging needs.
• Provide side-by-side skill teaching in daily living areas such as cleaning, cooking, money management, hygiene, transportation, and community navigation.
• Use motivational interviewing and rehabilitative strategies to enhance coping, problem solving, social skills, symptom management, and independent living abilities.
• Support individuals in building natural supports and community connections.
• Assess symptoms, risk factors, and crisis situations; coordinate with crisis professionals to ensure safety and appropriate response.
• Assist in developing individualized crisis plans and collaborate with crisis services during emergent situations.
• Support stabilization through safety planning, referral to emergency services, and ongoing follow-up.
• Complete documentation that meets program standards, state regulations, and agency policy, including progress notes, assessments, crisis plans, referrals, functional screens, and treatment plans.
• Communicate effectively through written and electronic methods with team members, NCHC departments, and community partners.
• Assist clients in developing the skills necessary to seek, obtain, and maintain employment, including hygiene, punctuality, organization, job-related supports, and transportation planning.
• Provide structured interventions to improve social functioning and engagement in recreational and community activities.
• Conduct hospital or facility visits to support discharge planning, continuity of care, and reintegration into the community.
• Coordinate and monitor transitions between levels of care.
• Perform other duties as assigned in support of program needs.

Requirements

• Bachelor’s degree in Human Services, Social Work, or a closely related field.
• More than 1 year of experience in case management.
• Must possess a valid Wisconsin driver's license and maintain unrestricted driving privileges throughout employment and have use of a personal vehicle.
• Must meet and continue to meet all requirements for insurability under the organization's vehicle insurance policy.
• Must be authorized to operate any vehicle and transport clients, patients, or staff as required by the position.

Qualifications (Preferred)

• Master’s degree in Human Services, Social Work, or a closely related field.
• More than 3 years of experience in case management.
• More than 1 year of experience in CCS, CSP, CLTS, or CST.

In evaluating candidates for this position, North Central Health Care may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

Benefits

• PTO and paid holidays.
• Health, dental, and vision insurance.
• Life insurance, accident insurance, and hospital insurance.
• Employee assistance program.
• Eligibility for the Wisconsin Retirement System (WRS), a hybrid defined benefit plan. Staff contribute 7.2%, and NCHC matches this at 100% each pay period.

Pay

The starting pay range for this role is $26.92–$31.70, based on education and experience.

Schedule

This job is full-time and in person, generally working 8:00 AM–4:30 PM on weekdays.

About North Central Health Care

Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties—Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long-term care, short-term care, physical therapy, crisis stabilization, and more.

In compliance with the Americans with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.