Case Manager - Liberty House

Position Summary

The Liberty House Case Manager is a key member of the Transitional Housing team and plays a critical role in supporting individuals and families toward housing stability, self-sufficiency, and long-term independence.

Competencies / Skills

• Client Engagement and Relationship Building
• Assessment, Interviewing, and Service Planning
• Case Coordination, Advocacy, and Referrals
• Group Facilitation and Skill Building
• Documentation and Data Management
• Crisis Intervention and Problem Solving
• Professional Communication and Collaboration
• Cultural Competence, Ethics, and Accountability

Duties/Responsibilities

• Conduct comprehensive intakes/discharges (as needed), ongoing assessments, and structured interviews to identify participant needs, strengths, and goals.
• Develop, document, and monitor individualized service plans in partnership with participants and interdisciplinary team members.
• Present participant case progress, strengths, challenges, and next steps during supervision, team meetings, and case conferences.
• Facilitate or co-facilitate supportive groups (e.g., financial literacy, self-care, art-based groups, support groups).
• Conduct bi-weekly home visits and unit inspections, including follow-up to ensure safety, cleanliness, and habitability.
• Support participants in building independent living skills to improve readiness for permanency and housing transition.
• Enter participant units independently and confidently in accordance with safety protocols.
• Coordinate with collateral contacts including, but not limited to, courts, probation/parole, mental health providers, substance use programs, medical providers, and social service agencies.
• Make referrals as needed and track follow-through and outcomes.
• Assist participants in obtaining identification and documentation, completing applications, and escorting participants to community appointments when necessary.
• Provide crisis intervention, safety planning, and emergency coordination as needed.
• Occasionally, travel throughout NYC using public transportation for home visits, appointments, and community-based services.
• Maintain accurate, timely, and compliant documentation in AWARDS within 72 hours of all participant contact.
• Ensure all documentation follows agency templates and procedures and includes required signatures.
• Maintain organized, confidential, and audit-ready participant files.
• Work collaboratively with all Transitional Housing, justice-involved, and social service staff.
• Attend required program meetings, staff meetings, community meetings, training, and supervision.
• Work evenings or weekends as required to meet participant and program needs.
• Other tasks as assigned.

Requirements

• Strong comfort working with highly vulnerable populations and adapting services based on participant needs to support success.
• Ability to travel independently via public transportation throughout NYC.
• Ability to safely and confidently conduct home visits and unit inspections without support.
• Experience with group facilitation, crisis intervention, and intensive case management.
• Strong interviewing, assessment, documentation, and follow-up skills.
• Knowledge of justice, housing, behavioral health, and social service systems.
• Proficiency in Microsoft Office, AWARDS, and virtual platforms.
• Professional written communication and email etiquette.
• Strong organizational skills and ability to manage competing priorities.
• Flexibility to work evenings and weekends as needed.

Education and Experience

• Associate or Bachelor’s degree preferred in social work, human services, or a related field.
• Minimum of 3 years of experience in social services or nonprofit settings, preferably in NYC; a Master’s degree in social work or a related field may substitute for years of experience.
• Experience working with justice-impacted individuals, women experiencing homelessness, trauma, behavioral health needs, or substance use strongly preferred.

Additional Schedule Details

Standard work schedule is Monday–Friday, 9:00 AM–5:00 PM. Flexibility is required, as program needs may include evenings, weekends, and community-based work.

Benefits

• Medical, Dental, Vision, Flexible Spending Account, Commuter Benefits
• 403B Matching
• Supplemental Insurance at your discretion
• Access to discounted entertainment benefits