Case Manager Level II

Location: Houston, Texas • Full-Time Non-Exempt

About the Role

The PRS Case Manager (Level II) must have experience in trauma-informed care, child welfare practices, and managing cases. Must be skilled at writing professional, thorough assessment reports. The PRS Case Manager will have knowledge of local social services, community outreach, and experience working with diverse populations. They are knowledgeable in family preservation, kinship care, and have experience in connecting and collaborating with local resource providers to provide post-release services for children and their sponsors.

About You

You are the ideal person for this position if you:

• Listen carefully and empathize when necessary
• Ask the right questions to find out about clients' needs
• Gain the trust of people from all kinds of backgrounds
• Are flexible and adaptable
• Assess needs and circumstances effectively
• Communicate clearly, both orally and in writing
• Gather, analyze, and understand information
• Work through conflict sensitively and come up with effective solutions
• Work well under pressure
• Have a positive attitude when faced with difficulties
• Make difficult decisions when necessary
• Are personable, energetic, and empathetic
• Manage multiple projects in a prioritized manner

Responsibilities

• Manages an assigned caseload (fluctuates) of post-release services (Levels I & II)
• May assist in completing comprehensive home study reports to assess risk, safety, and appropriate placement of children
• Complies with US and ORR policies, procedures, and mandated timeframes
• Collaborates with care providers in verifying and assessing whether additional information may be necessary to determine successful sponsorship
• Evaluates the prospective sponsor’s ability to provide appropriate care and a safe living environment for the child
• Assesses, identifies, verifies, and makes recommendations in areas where additional support, resources, or information may be needed to meet a child’s needs and provisions of a safe environment
• Maintains telephone contact and conducts virtual and in-person home visits with children and sponsors
• Utilizes trauma-focused approaches and brief therapeutic techniques to work with children and their sponsors
• Continues ongoing case management services through assessments, planning, evaluating, facilitating, and providing psychoeducation to children and their sponsors
• Maintains appropriate documentation, safeguards confidential records, and protects personally identifiable information according to program regulations
• Identifies and reports concerns related to children and sponsors, life-changing events, and significant incidences to the program and ORR
• Acts as a mandated reporter and reports abuse/neglect to child protective services
• Participates in training, meetings, and maintains quality improvement initiatives as recommended
• Travels to conduct in-person home study and post-release visits in surrounding locations in the United States
• May work evenings and weekends to meet required timeframes
• Performs related duties as assigned and may have duties revised as needed to meet program needs

Requirements

• Bachelor of Social Work (BSW) or an equivalent degree in education, psychology, sociology, or other behavioral science or social service field
• At least 1 year of experience managing cases
• Skilled in writing professional, thorough assessment reports
• Experience working with immigrant populations and providing trauma-informed clinical interventions for youth
• Knowledge of family preservation, kinship care, trauma-informed practices, child welfare policies and procedures, and relevant state and federal laws and regulations
• Effective communication and interpersonal skills to successfully interact with families, caseworkers, and other stakeholders
• Ability to handle sensitive and confidential information with discretion
• Fluent in English and Spanish (verbal/written)
• Proficiency in Microsoft Office and data entry systems
• Valid driver’s license and availability to travel to conduct in-person visits nationally

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage
• Company-paid life and disability insurance
• 401K matched contributions up to 4%
• Employee Assistance Program
• Generous vacation time (varies by program and position)
• 9 sick days and 11 holidays
• Long- and short-term disability provided free
• Company-provided laptop and cellphone for positions that require them
• Meaningful employee engagement programs

Pay

$31.34 per hour

Schedule

Five days per week, 40 hours per week

About Urban Strategies

Urban Strategies exists to equip, resource, and connect faith- and community-based organizations so that all children and families can reach their full potential. Headquartered in Washington, D.C., our team serves in the U.S. mainland, Puerto Rico, and Central America.

Company Culture

Our work is driven by our three core values:

• Authentic Relationships: Foundational to our work and move beyond a transactional nature to truly know people. They serve as opportunities for mutual development and growth and are based on the belief that all people have inherent dignity and worth.
• Servant Leadership: Rooted in an other-centric mindset that informs the way one leads and builds up individuals, families, and communities.
• Intentional Compassion: Describes a deliberate commitment to understand, formulate strategic responses, and activate others to reach their full potential.