Case Manager Lead, Life Skills and Outreach Coordinator

Overview

The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

This position will actively develop and coordinate engaging programming at Arlington Drive that supports young adults in building independence and life skills. The role leads outreach efforts, builds and maintains community partnerships, and identifies new resources, activities, and community‑based learning experiences for residents. Through hands‑on learning and small‑group activities, this role connects young adults to real‑world experiences, community resources, and opportunities that support their individual goals. It provides program coordination, operational support, and leads staff trainings for the Arlington Program, assists program directors in advancing program and operational goals, and offers participants a welcoming and supportive environment. The position is located at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle.

Responsibilities

• Team effectively and collaboratively with YMCA staff and community partners to plan and facilitate activities and events, including visits to related community resources.
• Support life skills, job readiness, and other educational programming through individualized support, small‑group activities, and community‑based learning experiences.
• Provide training, coaching, consultation, and support to Arlington Case Managers in planning and facilitating onsite events, small‑group life skills classes, and community‑based learning experiences; monitor participation and outcomes through data and reporting.
• Work with Program Director(s) and internal teams to further develop the Arlington Program.
• Establish new program activities and expand community opportunities.
• Co‑facilitate weekly team meetings with Tacoma Housing Authority and YMCA staff to ensure program goals are met and information is disseminated.
• Provide specialized services to young adults in education, employment/career development, housing, technology, or other designated fields and support them in achieving their goals.
• Build strong relationships with Y program participants to effectively provide quality services.
• Seek new strategic opportunities to grow YGS’ housing and homelessness services in Pierce County.
• Lead the inclusion of young adult voice into programming, including feedback on services at Arlington Drive Apartments.
• Support program director(s) in ensuring high‑quality service delivery, contract compliance, and outcome achievement; understand contract/grant terms and conditions.
• Research best practices; create and maintain a specialized resource library.
• Maintain clear, professional, timely participant contact notes, service plans, progress updates, outcomes, and other documentation in designated databases.
• Build and maintain collaborative relationships with other service providers, businesses, and educational institutions related to specialized services in Pierce County.
• Support participant success in key domains such as safe and stable housing, permanent connections to supportive adults, education and employment, health and well‑being, and life skills.
• Provide on‑site leadership in the Program Director(s)’ absence, including on‑call rotation.
• Supervise and support case managers through ongoing coaching, guidance, and oversight to ensure effective participant engagement and service delivery.
• Provide case management services to a small caseload of up to five residents, supporting individualized goals, engagement, and connections to community resources.
• Track and maintain data on resident utilization of program resources and opportunities (e.g., bus passes, food pantry services, events, community activities) to monitor engagement and inform program development.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in social work, education, psychology, sociology, or related field, or equivalent experience.
• Minimum three years of experience working with teens or young adults in foster care, group care, housing, education, juvenile justice, anti‑poverty, vocational support, mental health, chemical dependency, and/or homelessness fields.
• Ability to teach effective independence skills for a variety of learning styles and to plan supportive activities.
• Comfortable leading and presenting training sessions to other teams online or in person.
• Strong youth engagement and relationship‑building skills.
• Strong verbal and written communication skills, including coaching and feedback.
• Strong organizational skills.
• Basic computer skills and working knowledge of Microsoft Office.
• Current state‑approved First Aid and CPR certification.
• Current approved HIV blood‑borne pathogens training.
• Prefer knowledge of and experience with diverse populations (language, culture, race, physical ability, sexual orientation, etc.).
• Ability to speak any language in addition to English may be helpful.
• Within 30 days of employment or first available training: required certifications.

Preferred Qualifications

• Minimum one year of experience supervising employees, full‑time interns, volunteers, or national service members (AmeriCorps, etc.).

Benefits

• Membership to the YMCA of Greater Seattle for you and your household.
• Medical, dental, vision, and life insurance.
• Retirement plan with generous employer contributions.
• Free access to mental health resources.
• Rapidly accruing paid time off (PTO) available immediately upon hire.
• Discounts on qualifying YMCA of Greater Seattle childcare and day‑camp programs.

Pay

Hiring range: $28.00‑34.00 per hour.

Schedule

Monday‑Friday, 9 am‑5 pm with occasional earlier mornings or later evenings based on program need.

Authorized Driver Requirements

This role transports clients as an “authorized driver” for the YMCA of Greater Seattle using your own vehicle (proof of current auto insurance and vehicle registration required). Driving duties are safety‑sensitive. To become an authorized driver you must be 21+, have held a driver’s license for at least three years, and pass a drug screen. Driving record standards:

• Within the last 3 years: no more than two vehicle‑related suspensions/reinstatements and no more than two moving violations or accidents.
• Within the last 5 years: no major violations such as DUI, DWI, OUI, OWI, boating under the influence, administrative per se, refusing to test, open container, reckless driving, hit‑and‑run (property damage only), racing, driving with a suspended/revoked license/insurance, speeding over 20 mph, fleeing police, or any felony driving conviction.
• Permanent disqualification for more than three DUI/DWI/OUI/OWI/BUI/administrative per se/refusing to test, more than three suspended/revoked license incidents, or hit‑and‑run resulting in bodily injury or death.
• California driver’s license holders cannot be enrolled as authorized drivers due to state‑specific reporting requirements.

Ideal Candidate

• Thrives in a collaborative environment.
• Highly adaptable with strong ownership and work ethic.
• Excellent problem‑solver who can think on their feet.
• Enjoys serving people and being part of a caring team.
• Committed to contributing to a stronger, more inclusive community.