Case Manager Immigration Bilingual Spanish

About the role

Since inception in 2004, BI Incorporated has operated the Intensive Supervision Appearance Program (ISAP) for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings. The program achieves positive results by combining comprehensive case management with proven supervision technology. In addition, BI maintains an extensive list of community-based partners to provide critical assistance for participants' basic life needs. With consistent positive outcomes, ISAP continues to grow and evolve, serving an ever-increasing number of participants.

Responsibilities

• Develops, implements, coordinates, reviews, and updates case management and individual service plans for ISAP participants in conformance with state and federal regulations and program requirements.
• Meets with participants face-to-face regularly as required by contractual obligations.
• Develops and maintains accurate and complete case records for all ISAP participants from entry to release from ISAP.
• Proactively manages cases using all appropriate tools and techniques while maintaining confidentiality of all records.
• Conducts intake interview and orientation session with each ISAP participant within contractual timeframes and requirements.
• Installs electronic monitoring equipment on ISAP participants as necessary and monitors compliance with the electronic monitoring program.
• Assists ISAP participants with acquiring travel documents from the countries of citizenship and maintains a log of travel document information for each participant.
• Evaluates English proficiency of ISAP participants to determine resources necessary to promote clear communication between ISAP staff and participants.
• Coordinates and facilitates translation services for ISAP participants, including emergency translation services.
• Connects participants with community resources including transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and other social adjustment or facilitative resources.
• Supervises ISAP participants while in Company offices.
• Establishes schedules for ISAP participants that include counseling sessions, immigration Court appearances, and access to legal services.
• Coordinates with participants to ensure attendance at legal orientation and cultural orientation sessions, as well as supplemental services evaluations.
• Reviews individual service plans, conducts risk/needs assessments, and writes progress reports on a regular basis in compliance with contractual obligations.
• Reports on program violations in a timely manner using established reporting parameters.
• Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
• Performs emergency counseling for ISAP participants as needed.
• Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, English as a Second Language (ESL) schools, NGOs, churches, and other organizations that might have resources to offer.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED (Bachelor’s degree in Sociology, Psychology, Social Work, Criminal Justice, or related field preferred).
• At least two (2) years of customer service or case management experience required; experience in fields related to law, social work, detention, corrections, or working with multi-cultural clients preferred.
• Bilingual English/Spanish required.
• Valid driver’s license required and the ability to safely operate a motor vehicle in order to perform home visits.
• United States citizenship required.
• Must live in the U.S. 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills with employees, community contacts, government officials, and participants.
• Ability to interpret and articulate rules, orders, instructions, and materials.
• Ability to compose reports.
• Demonstrated sound judgment and even temperament.
• Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies.
• Ability to defuse hostile or unstable situations.
• Ability to deal tactfully with the public.
• Attention to detail and problem-solving ability.
• Ability to deal with multicultural contacts with sensitivity.
• Basic knowledge of immigration laws, regulations, and procedures.
• Basic computer skills, including the ability to interpret electronic monitoring messages and daily summary reports.
• Good typing skills to develop and maintain case records by performing data entry.
• Ability to work with computers and the necessary software typically used by the department.

Working Conditions

• Typical office environment.
• Some local travel is required.
• Use of standard office equipment such as copier, computer, keyboard, telephone, and fax machine.
• Bending, stooping, and use of hands and fingers to place electronic monitoring equipment on participants.
• Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in one day in order to make home visits.

Benefits

• Two (2) weeks of vacation.
• Fifty-six (56) hours of sick time.
• Fifteen (15) paid holidays.
• Medical, dental, and vision coverage.
• Term and whole life insurance (includes spouse and dependent).
• Accidental death and dismemberment insurance.
• Short- and long-term disability.
• Flexible spending account.
• 401(k) retirement program with company match.
• Stock purchase program.
• Tuition reimbursement - $3,500 per year.
• Employee Assistance Program (EAP).
• Legal and Identity Theft Programs.
• Theme park and attraction discounts.