Case Manager Immigration Bilingual Spanish

Since inception in 2004, BI Incorporated has operated the Intensive Supervision Appearance Program (ISAP) for the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) Enforcement and Removal Operations (ERO). ISAP is an essential part of ERO, providing intensive supervision of individuals in immigration proceedings through comprehensive case management and proven supervision technology. The program partners with community-based organizations to assist participants with basic life needs.

Responsibilities

• Provides case management of ISAP participants from entry to release by administering program policies and procedures as defined by the DHS contract.
• Develops, implements, coordinates, reviews, and updates case management and individual service plans in conformance with state, federal, and program requirements.
• Meets with participants face-to-face regularly as required by contractual obligations.
• Develops and maintains accurate and complete case records for all ISAP participants from entry to release.
• Proactively manages cases using appropriate tools and techniques while maintaining confidentiality.
• Conducts intake interviews and orientation sessions within contractual timeframes.
• Installs electronic monitoring equipment on participants and monitors compliance with the electronic monitoring program.
• Assists participants with acquiring travel documents from their countries of citizenship and maintains a log of this information.
• Evaluates participants’ English proficiency to determine necessary resources for clear communication.
• Coordinates and facilitates translation services, including emergency translation.
• Connects participants with community resources such as transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and other social services.
• Supervises participants while in company offices and establishes schedules for counseling, court appearances, and legal services.
• Coordinates attendance at legal orientation, cultural orientation, and supplemental services evaluations.
• Reviews individual service plans, conducts risk/needs assessments, and writes progress reports in compliance with contractual obligations.
• Reports program violations in a timely manner using established parameters.
• Conducts home visits to verify participants’ residences as required by contract.
• Performs emergency counseling for participants as needed.
• Identifies and maintains relationships with translation resources in the community, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree required; degree in Sociology, Psychology, Social Work, Criminal Justice, or a related field preferred.
• At least two (2) years of customer service or case management experience; experience in law, social work, detention, corrections, or working with multicultural clients preferred.
• Bilingual (English/Spanish) required.
• Valid driver’s license and ability to safely operate a motor vehicle for home visits.
• United States citizenship required.
• Must have lived in the U.S. for 3 of the last 5 years (military and study abroad included).
• Effective verbal and written communication skills with employees, community contacts, government officials, and participants.
• Ability to interpret and articulate rules, orders, instructions, and materials.
• Demonstrated sound judgment and even temperament in stressful situations, including interpersonal confrontations or emergencies.
• Ability to defuse hostile or unstable situations and deal tactfully with the public.
• Attention to detail and problem-solving ability.
• Sensitivity in dealing with multicultural contacts.
• Basic knowledge of immigration laws, regulations, and procedures.
• Basic computer skills, including the ability to interpret electronic monitoring messages and daily summary reports.
• Good typing skills for data entry and maintaining case records.
• Ability to use standard office software and equipment.

Working Conditions

• Typical office environment with regular local travel required.
• Use of standard office equipment such as copier, computer, keyboard, telephone, and fax machine.
• Physical requirements include bending, stooping, and use of hands and fingers to install electronic monitoring equipment.
• Ability to stand, walk, sit, climb, balance, enter/exit a car, and climb stairs multiple times daily for home visits.

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account