Case Manager III (FT, Days)

About the role

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care, founded by emergency‑room psychiatrists Dr. Chris Carson and Dr. Robert Williamson. Our physician‑led, data‑driven model draws on more than 15 years of crisis‑care expertise and is recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice. We stabilize individuals in crisis, connect them to community‑based resources for ongoing recovery, and are committed to improving access, inspiring hope, and providing the right support. Our values—accepting people as they are, inspiring hope, acting with intention, working as one team, embracing change and innovation—shape our culture and drive continuous learning and growth.

Responsibilities

• Facilitate admission intakes, treatment planning, discharge planning, obtain collateral, provide clinical interventions, manage crises, assist in the legal process, and initiate personalized care for individuals in crisis.
• Collaborate with the interdisciplinary treatment team to coordinate care and discharge planning for individuals, families, clinics, local providers, and other referral sources.
• Carry a caseload and conduct thorough, accurate, clinically sound psychosocial assessments in a timely manner.
• Review and sign off on psychosocial assessments completed by certified AAC or associate‑level staff when fully licensed.
• Educate individuals on consents for treatment and authorizations for use and disclosure.
• Participate regularly in interdisciplinary treatment team meetings.
• Collaborate to develop and implement individualized, person‑centered treatment plans appropriate for brief intervention; complete signed plans and review with individuals and involved parties.
• Gather collateral from individuals and involved parties to assess needs for treatment and discharge.
• Maintain working knowledge of the Involuntary Treatment Act (ITA) and Evaluation and Treatment (E&T) involuntary commitment process; monitor petition timeliness and completeness.
• When subpoenaed, attend E&T hearings.
• Actively coordinate care and provide referrals to ensure services are coordinated with facility staff and external providers.
• Identify and address gaps in service needs and make appropriate recommendations to meet individuals’ needs upon discharge.
• Engage, monitor, and communicate with individuals to maintain safety while meeting their needs.
• Participate in redirecting individual behavior while maintaining a safe milieu when necessary.
• Document all services and individual activities appropriately.
• Provide internal education on DBT, trauma‑informed care, harm reduction, and service plan documentation to enhance staff crisis management.
• Provide case management services to promote recovery and community reintegration.
• Maintain clinic records, including documentation of activities performed as part of service delivery.
• Obtain signatures from individuals regarding treatment as necessary.
• Document services and activities in the medical record for brief interventions, care coordination, discharge planning, treatment planning, and other pertinent information.
• Prepare clinical reports and individualized service plans using agency electronic clinical documentation software; ensure compliance with best clinical practices, contracts, regulatory, and legal requirements.
• Maintain working knowledge of the Washington State behavioral health system and potential funding sources.
• Participate in individual and group supervision as required.
• Engage in ongoing education, in‑services, training, and other activities to maintain and improve competency; demonstrate competency via post‑testing, skill observation, and performance assessment by direct supervisor.
• Perform other duties as assigned.

Requirements

• Master’s degree in behavioral health, Social Work, Counseling, Psychology, or a related discipline.
• Unrestricted license as a Licensed Mental Health Professional (LMHP) in Washington State and/or Licensed Independent Clinical Social Worker (LICSW), Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or associate license (LICSWA, LMHCA, etc.).
• Minimum 3 years of experience in mental health, substance abuse treatment, or relevant work.
• Knowledge of the Washington State behavioral health system of care and resources.
• Must be fully vaccinated (or exempt per company policy) prior to start date, with proper documentation.
• Complete all credentialing requirements within the required time period, including obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other necessary credentials for the role.

Qualifications

• Experience working with children, youth, families, and adults with behavioral health issues.
• Knowledge of and experience with the Washington State involuntary treatment process.

Skills

• Ability to conduct thorough psychosocial assessments and develop individualized, person‑centered treatment plans.
• Proficiency in DBT, trauma‑informed care, harm reduction, and service plan documentation.
• Skill in crisis management, clinical interventions, and coordinating care across interdisciplinary teams and external providers.
• Familiarity with the Involuntary Treatment Act (ITA) and Evaluation and Treatment (E&T) processes.
• Competence in maintaining accurate clinical documentation and preparing reports using electronic clinical documentation software.
• Strong communication, collaboration, and organizational abilities.

Benefits

• Comprehensive health insurance for employees and families (Medical, Dental, Vision, Accident, Critical Illness, Hospital Indemnity).
• Company‑paid Basic Life, AD&D, Short‑ and Long‑Term Disability.
• Voluntary Life insurance option for employees and families.
• Health Savings Accounts (with $1,000–$2,000 employer contribution depending on plan).
• Flexible Spending Accounts (health care and dependent care).
• 401(k) company match after 6 months (50% of deferrals up to 6% of compensation).
• Generous PTO starting at 160 hours accrued annually plus 12 recognized company holidays.
• Company‑paid parental leave for eligible employees.
• Employee Assistance Program for confidential emotional support, work‑life solutions, financial solutions, legal assistance, or online support (available to all employees).
• Automatic enrollment in the 401(k) plan after 90 days.
• Connections Health Solutions is a proud Second Chance Employer.

Pay

• $10,000 commitment bonus for full‑time employees.
• Shift differentials: +$2/hr Monday‑Thursday nights, +$3/hr Friday‑Sunday nights, +$2/hr Saturday‑Sunday days.
• Pay range: $40.50 – $50.00 USD per hour (Kirkland, Washington).